Hospitality General Manager: Lead Guest Experience

Bella Italia; Yoxall; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discounts across group brands

Fully funded apprenticeships (Level 5)

Salary sacrifice scheme

Wellbeing & support

Wages access before payday

Job summary

Bella Italia is seeking a General Manager to lead a high-energy hospitality team in Burton upon Trent. You will be the face of the restaurant, delivering exceptional guest experiences and guiding operations to meet brand goals.

You're responsible for inspiring your team, driving performance, and maintaining safety and compliance while keeping the business commercially savvy. If you thrive on a fast-paced, guest-first environment, this role offers growth and recognition within a beloved brand.

Qualifications

• Hospitality leadership experience
• Proven ability to deliver guest-centric service
• Strong people management and development skills
• Operational excellence and cost control
• Commitment to safety and compliance

Responsibilities

• Lead from the front delivering exceptional guest experiences and being the face of the restaurant
• Drive performance achieving and exceeding brand and restaurant goals
• Inspire & develop your team creating a fun, motivating environment while nurturing internal talent
• Ensure safety & compliance keeping the restaurant running smoothly and legally
• Be commercially aware understanding how every decision impacts the wider business

Skills

Leadership

Guest experience

Team development

Operations management

Safety & compliance

Job description

Bella Italia is seeking a General Manager to lead a high-energy hospitality team in Burton upon Trent. You will be the face of the restaurant, delivering exceptional guest experiences and guiding operations to meet brand goals.

You're responsible for inspiring your team, driving performance, and maintaining safety and compliance while keeping the business commercially savvy. If you thrive on a fast-paced, guest-first environment, this role offers growth and recognition within a beloved brand.