Hospitality General Manager – Guest Experience Leader

Cairn Group; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Incentives and Service Charge (site具体)

Discounted stays across our hotels and

Food, beverage, spa and leisure

Access to retail, entertainment and生活

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Meals on duty

Wellbeing resources and support

Opportunities to develop and progress

Job summary

Cairn Group is seeking a General Manager for Jalou, a renowned cocktail bar and late-night destination in Newcastle opposite Central Station. You will lead hospitality operations, oversee service, and drive guest experiences to ensure memorable nights.

Join a People First culture with training, progression and a range of benefits. If you're energetic, customer‑focused and ready to manage a fast-paced team, this role offers you the chance to develop leadership skills and build a rewarding career

Responsibilities

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that works together to deliver exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Take pride in maintaining outstanding standards across every service.
• Learn, grow and build your hospitality and personal skills every day.

Job description

Cairn Group is seeking a General Manager for Jalou, a renowned cocktail bar and late-night destination in Newcastle opposite Central Station. You will lead hospitality operations, oversee service, and drive guest experiences to ensure memorable nights.

Join a People First culture with training, progression and a range of benefits. If you're energetic, customer‑focused and ready to manage a fast-paced team, this role offers you the chance to develop leadership skills and build a rewarding career