General Manager

Cairn Group; Newcastle upon Tyne; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Service charge incentives

Discounted stays

Discounts on F&B and leisure

Discounts & lifestyle

Leadership programs

Long service awards

Refer-a-friend

Employee assistance

Health plan

Meals on duty

Wellbeing resources

Career progression

Job summary

Cairn Group's Jalou in Newcastle is seeking friendly, customer-focused individuals to join the team across reception, bar, kitchen and behind-the-scenes support. You’ll help create memorable moments by delivering warm hospitality and a welcoming atmosphere. No hospitality experience?

No problem—we provide full training and a supportive environment. You’ll work as part of a team that values energy, professionalism and service excellence, with opportunities to learn and progress within Cairn

Qualifications

• No hospitality experience required; full training provided.
• Friendly, customer-focused attitude essential.
• Willingness to learn and grow within a team.

Responsibilities

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that delivers exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Maintain outstanding standards across every service.
• Learn, grow and build your hospitality and personal skills daily.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

Location: Jalou Department: Management

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Create memorable experiences by delivering warm, genuine hospitality.

• Bring energy and personality to every guest interaction.

• Be part of a team that works together to deliver exceptional service.

• Help create a welcoming atmosphere where guests want to return.

• Take pride in maintaining outstanding standards across every service.

• Learn, grow and build your hospitality and personal skills every day.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Love making people feel welcome.

• Enjoy working in a fast-paced, people-focused environment.

• Add to our team, bringing a positive attitude and a willingness to learn.

• Take pride in delivering great service and working as part of a team.

• Communicate with confidence, warmth and professionalism.

• Want to develop their skills and build a rewarding career in hospitality.

No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Incentives and Service Charge (site specific)

• Discounted stays across our hotels and venues

• Food, beverage, spa and leisure discounts

• Access to retail, entertainment and lifestyle discounts

• Leadership and career development programmes

• Long service awards recognising your commitment and contribution

• Refer-a-friend scheme

• Employee Assistance Programme offering confidential support whenever you need it

• Health Care Cash Plan

• Meals on duty

• Wellbeing resources and support

• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About Jalou

Jalou is an award-winning cocktail bar and established late-night destination on Newcastle’s nightlife scene. Directly opposite Central Station, it’s known for creative cocktails, resident DJs and a soundtrack spanning R&B, hip-hop, garage and dancehall.

Join us and help create exceptional experiences every day.