Hospitality Food & Beverage Supervisor

National Ice Centre & Motorpoint Arena; Nottingham; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Training & development

Employee discount

Job summary

National Ice Centre & Motorpoint Arena in Nottingham is seeking outgoing, customer-focused Food & Beverage Supervisors to oversee hospitality areas and help deliver top service during events.

You will supervise hospitality teams, monitor performance, train staff, ensure policy compliance, and work with the Sales and Hospitality teams to run day-to-day operations while maintaining high standards of food and service, including regular deep cleaning.

Qualifications

• Experience supervising or leading a team.
• Strong communication and interpersonal skills.
• Calm under pressure in a fast-paced environment.
• Flexible availability (evenings, weekends, and holidays required).
• Basic level of food safety is essential.
• Experience in front of house hospitality or similar setting is essential.
• Experience in a supervisory role is essential.
• Desire to work in a live music and events venue is preferred.

Responsibilities

• Supervising Hospitality teams throughout all hospitality areas.
• Monitor staff performance and provide on-the-spot guidance
• Ensure compliance with company policies and licensing requirements
• Train, supervise and motivate members of the team
• Work with the Hospitality Suite Manager and sales team to manage a day-to-day operation
• Commit to deliver the highest standard of food and service within all hospitality areas. This includes regular deep cleaning of the hospitality areas.
• Organise setup of the hospitality bars ensuring that stock and the stock room is always replenished and rotated.
• Ensure a high standard of customer service is delivered at all times
• Create a welcoming and professional environment for all visitors

Skills

Team supervision

Communication skills

Customer service

Calm under pressure

Problem solving

Flexible availability

Food safety basics

Front of house experience

Supervisory experience

Live venue interest

Job description

We are currently looking for outgoing and customer focused Food & Beverage Supervisors to work across our Hospitality areas!

WHO WE ARE?

We are the Motorpoint Arena & National Ice Centre, Nottingham. The largest entertainment venue in the East Midlands and home to the Nottingham Panthers. Showcasing the biggest names in music, comedy, entertainment, and sport, the arena hosts over 150 events and welcomes 800,000+ visitors through our doors every year.

WHAT WE WILL OFFER YOU

• Hourly rate of NMW +£1 & 12.07% additional holiday rate
• Pick and choose your shifts to work around your o ther commitments and studies
• Training and development
• 25% off in selected F&B outlets onsite as well as other employee perks!

WHAT ARE THE KEY DUTIES?

• Supervising Hospitality teams throughout all hospitality areas.
• Monitor staff performance and provide on-the-spot guidance
• Ensure compliance with company policies and licensing requirements
• Train, supervise and motivate members of the team
• Work with the Hospitality Suite Manager and sales team to manage a day-to-day operation
• Commit to deliver the highest standard of food and service within all hospitality areas. This includes regular deep cleaning of the hospitality areas.
• Organise setup of the hospitality bars ensuring that stock and the stock room is always replenished and rotated.
• Ensure a high standard of customer service is delivered at all times
• Create a welcoming and professional environment for all visitors

WHAT ARE WE LOOKING FOR?

• Experience supervising or leading a team
• Strong communication and interpersonal skills
• Ability to remain calm under pressure in a fast-paced environment
• Excellent problem-solving skills
• Flexible availability (evenings, weekends, and holidays required)
• Comfortable & confident in dealing with customers
• Friendly and lively personality, polite and well presented
• Team player, with good time management skills
• Basic level of food safety is essential
• Experience working in a front of house, hospitality or similar setting is essential
• Experience in a supervisory role isessential
• The desire to work in a live music and events venue ispreferred

At the Nottingham Ice Centre Ltd, our people and those around us are at theheart of what we do and how we behave. Our passion is for our venues to be lived and breathed by everyone;whether they’re attending a concert, cheering on their favourite sports team or visiting us each day astheir place of work.

By working together and having the determination and drive to succeed, we can ensure we deliver outstandingservice and create everlasting memories for everyone we reach. If you have the determination to develop andbe the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the rightworkplace for you.