Hospitality & Events Supervisor

Serco Limited; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Serco Limited is seeking a Hospitality and Events Supervisor at Bisham Abbey. You will manage all hospitality operations, ensuring exceptional service and guest satisfaction while leading a skilled team. This full-time role offers opportunities for internal progression and extensive benefits including training, health programs, and discounts across various retailers.

Benefits

20 days holidays plus bank holidays

Up to 6% contributory pension scheme

Free gym membership and discounted meals

Paid volunteering day

Access to 1,100+ internal courses

Discounts across 1,000+ retailers

Qualifications

• Proven food and beverage management experience required.
• Confident operator able to manage events from start to finish.
• Up to date with food and beverage trends and best practices.

Responsibilities

• Responsible for day-to-day management of hospitality operations.
• Oversee all areas ensuring high-quality service and guest satisfaction.
• Facilitate a safe and professional working environment.

Skills

Food and beverage management

Guest-oriented service

Leadership skills

Problem-solving

Communication skills

Tools

MS Office

Restaurant management software

POS systems

Job description

Job title:Hospitality and Events Supervisor

Location:Bisham Abbey

Working Hours:Full Time, Monday to Sunday including earlies 6.30am and lates 12.30am

Salary:£26,000 to £28,000 per annum

Here at Bisham Abbey our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver these services takes an enthusiastic and customer focused team - and right now we have an opportunity as we are looking to recruit for Hospitality and Events Supervisor to join our team.

Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain's leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

The Hospitality & Events Supervisor is responsible for running all hospitality operations throughout the Bisham Abbey site. You will oversee all areas ensuring a high-quality service, effective cost management, and guest satisfaction.

This is a fully operational role in which the successful candidate will be responsible for the day-to-day management of the event business.

Our business is aiming to grow its private function numbers and provide customers with a world class experience which you can be part of, and you will help in facilitating a safe, fun, and professional working environment.

About you

To be considered for this role, you must be able to demonstrate a level of experience and knowledge commensurate with the position in:

• Proven food and beverage management experience
• Confident operator able to run a Wedding or Event from start to finish
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Guest-oriented and service-minded

Why Serco

A place you can make an impact: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on:: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Holidays:20 days (21 days after 1 year) plus bank holidays
• Pension:Up to 6% contributory pension scheme
• Training and development:1,100+ internal courses, funded qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager), mentoring, internal progression
• Health and wellbeing:Free gym membership, free or discounted meals, and discounted physiotherapy, plus Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts:Save across 1,000+ retailers - food, fashion, days out and more
• ShareSave scheme:Save regularly and buy Serco shares at a discount
• Charity:Paid volunteering day, Payroll Giving Scheme
• Employee networks:Join colleague networks to find support and community
• All Leisure Benefits- Employee Benefits (moreleisure.com)

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