Hospitality/ Dining Area Role

McDonald's United Kingdom; Kettering; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is hiring a Customer Care Assistant to welcome guests, take orders, and ensure a great dining experience. The role is based in the restaurant dining area, demanding energy, a friendly attitude and attention to cleanliness.

You'll help maintain a warm environment, clear tables, keep areas tidy, and support events and guest needs. Flexible patterns offer both part-time and full-time options in a fast-paced setting.

Qualifications

• Ability to connect with customers and maintain a positive attitude.
• Strong communication and interpersonal skills for a busy dining area.
• Energetic and attentive to detail in a fast-paced environment.

Responsibilities

• Welcoming guests, chatting at tables, and assisting with orders.
• Clear and clean tables; maintain spotless dining areas and toilets.
• Engage with customers to ensure a relaxed, enjoyable dining experience.
• Make children feel welcome, hand out balloons, and help with events.

Skills

People skills

Communication

Teamwork

Customer service

Job description

Are you a people person who loves creating great experiences for others? As a Customer Care Assistant, you’ll be at the heart of our hospitality — welcoming guests, chatting with them at their tables, assisting with their orders, and ensuring every customer leaves with a smile.

This role is based in the dining area of the restaurant, where you’ll take an active part in making every visit enjoyable and comfortable. You’ll help maintain a warm, friendly environment by engaging with customers, offering assistance, and making sure their dining experience is relaxed and enjoyable from start to finish.

You’ll also take pride in keeping the restaurant looking its best — clearing and cleaning tables, maintaining spotless customer areas, emptying bins, and ensuring the toilet facilities are clean and well presented at all times.

We’re looking for someone with a genuine passion for people, great communication skills, and a friendly, positive attitude. This is a fast-paced role that requires energy, attention to detail, and a strong sense of pride in delivering outstanding hospitality.

Flexible working patterns are available throughout the week, with opportunities for both part-time and full-time applicants.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........