Hospitality & Client Experience Lead

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury tailoring house in London is seeking a Hospitality & Client Experience Lead to deliver exceptional service at their townhouse. The role requires a polished individual with hospitality experience to create a welcoming atmosphere for clients, ensuring high standards throughout the service experience.

Benefits

Key role in a prestigious environment

Opportunity to be part of a respected luxury brand

Qualifications

• Prior experience in hospitality, luxury retail, or private member clubs preferred.
• Impeccable personal presentation and communication skills.
• Confident, discreet, and customer-focused.

Responsibilities

• Greet clients and guests, offering a warm and professional welcome.
• Curate a luxury hospitality experience aligned with the Thom Sweeney brand.
• Manage and replenish hospitality and bar stock levels.

Skills

Customer-focused

Communication

Attention to detail

Organisational skills

Job description

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Hospitality & Client Experience Lead, london (city of london)

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Client:

Thom Sweeney

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Job Title: Hospitality & Client Experience Lead

Location: Thom Sweeney Townhouse, London

Job Type: Full-Time (5 days per week including Saturdays)

About Thom Sweeney:

Thom Sweeney is a modern British luxury tailoring house with a commitment to excellence, craftsmanship, and personalised service. Our London Townhouse provides a unique retail and bespoke experience in a refined and welcoming environment.

Role Overview:

We are seeking a warm, polished, and highly organised individual to lead our in-store hospitality at the Thom Sweeney Townhouse. This role is central to the client experience, ensuring every visitor is welcomed with exceptional service and a sense of comfort and sophistication.

Key Responsibilities:

• Greet clients and guests, offering a warm and professional welcome
• Prepare and serve tea, coffee, and a selection of drinks from our in-store bar
• Curate a luxury hospitality experience aligned with the Thom Sweeney brand
• Maintain high standards of cleanliness and presentation in all client-facing areas
• Manage and replenish hospitality and bar stock levels, placing orders as needed
• Coordinate with the retail and tailoring teams to ensure seamless service during appointments
• Work 5 days per week, including Saturdays, with some flexibility required around events

Candidate Profile:

• Prior experience in hospitality, luxury retail, or private member clubs preferred
• Impeccable personal presentation and communication skills
• Confident, discreet, and customer-focused
• Comfortable preparing and serving beverages including alcoholic drinks
• Organised and proactive with excellent attention to detail
• A team player who understands the importance of discretion and client confidentiality

What We Offer:

• A key role in a prestigious and stylish environment
• Opportunity to be part of a respected luxury brand