Front of House Manager - Full Time - West End

Client Careers Site; Southampton; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Generous Company Discount scheme

Health Cash Plan

Free on-site parking

Uniform provided

Company pension scheme

Job summary

Haskins Garden Centres in the UK is recruiting a Front of House Manager for a 12-month fixed-term, full-time position within our restaurant operation. You will lead the Restaurant Team to maximise profit, maintain exceptional customer service and ensure stock, payroll and budgets are managed in line with company targets.

You will work closely with the Restaurant General Manager and Kitchen Manager on recruitment, training and development, drive high service standards, and ensure health and

Qualifications

• Excellent planning and prioritising skills with strong people management.
• Experience in catering/hospitality management with high turnover.
• Excellent customer service and communication skills.
• Knowledge of health & safety/food hygiene legislation.

Responsibilities

• Maximise restaurant performance by leading the team to meet sales targets.
• Support budgeted sales, margins and stock control, including payroll.
• Recruit, induct and train new catering staff with development plans.
• Drive high levels of customer service across all departments.
• Maintain housekeeping standards and clear internal communications.
• Ensure security procedures and health & safety compliance.
• Contribute to other business projects as required.

Skills

People management

Hospitality management

Customer service

Health & safety

Job description

Front of House Manager

We are recruiting a Front of House Manager on a full-time basis.

This is a fixed-term, temporary position for a 12 month period.

Pay Rate from £35,000 per annum.

Haskins Garden Centres

A family owned, award winning business, with 5 destination garden centres across the South of England, each with a large restaurant.

We thrive on improving service and experience for our customers, that’s why our people are so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn and be part of a leading business, we want you in our team.

The role of Front of House Manager

You will be required to manage the Restaurant Team to maximise profit and minimise loss, while offer excellent customer service through effective product display and presentation to meet company sales targets and objectives. You will assist the Restaurant General Manager in leading the restaurant team. You will actively contribute towards the achievement of budgeted sales and margins including the overall control of the restaurant stock levels and payroll. You will be required to work alongside and support your Restaurant General Manager and Kitchen Manager in recruitment, induction and training of all new catering staff. You will also identify individual development needs and actively support their personal training and development plans.

Duties & Responsibilities:

• Maximises the Restaurant performance by managing, supporting and directing Restaurant Team in order to meet Restaurant sales/losses targets.
• Actively contributes to the achievement of budgeted sales and margins, ensuring adherence to procedures for ordering product lines/consumables and the overall control of the Restaurant stock levels.
• Manages the Restaurant Team to effectively store and handle food/drink products, including all stock rotation, in order to minimise losses and maximise stock availability.
• Actively supports the stock-take process by ensuring accurate and timely data is recorded/reported.
• Constantly reviews and adjusts, where appropriate, Restaurant staffing levels in order to meet the needs of the customer/business.
• Manages the recruitment and induction of all new Restaurant staff in-line with corporate guidelines and associated budgets.
• Identify individual development needs and actively support in the delivery of their personal training and development plans, in-line with Restaurant/Garden Centre succession plans.
• Leads and drives high levels of customer service across all areas of the department for the benefit of both internal and external customers.
• Through daily 'face to face' communication with Restaurant Team ensures a high standard of housekeeping within the department in-line with company guidelines.
• Operates very clear lines of communication within the team so that all Restaurant and Garden Centre information and best working practice is effectively communicated.
• Ensures all company security procedures are adhered to in order that both internal and external losses are minimised.
• Manages a safe working environment to ensure both company and legislative health and safety/food hygiene requirements are met.
• To be involved in other business related activities/projects as required.

About You

You will have excellent planning and prioritising skills and be able to demonstrate outstanding people and team management. You should have previous large volume & high turnover catering/hospitality related management experience and you must also have excellent customer service & communication skills.

A working knowledge of health & safety/food hygiene legislation is also required.

In return we provide:

• Generous Company Discount scheme.
• Retail discounts, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided