Hospitality Assistant Manager: Lead Guest Experience

Butcombe Group; Bath; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible Working

Awards Culture

Benefits Bar

Career Growth & Development

Length of Service Awards

Annual Awards Night

Extra Time Off

Team Discounts

Wellbeing Support

Beautiful Locations & Great Teams

Job summary

Butcombe Group is seeking an Assistant Manager to help lead our pub team and deliver exceptional guest experiences. You will support the General Manager, coach staff, and uphold high service standards in a warm, welcoming environment across our pubs.

We value flexible work, career growth, and a culture that recognises effort with development opportunities and rewards. Join our award‑winning pubs and grow your hospitality career.

Qualifications

• Experience leading hospitality teams.
• Outstanding customer service ethos.
• Proven coaching and development of staff.
• Comfortable managing busy front-of-house operations.

Responsibilities

• Support General Manager in day‑to‑day pub operations.
• Inspire the team to deliver service standards.
• Coach, develop and motivate team members.
• Foster a positive, inclusive team culture.
• Oversee stock, rotas, compliance and standards.
• Own the guest journey and resolve issues promptly.
• Contribute to strong commercial performance.

Skills

Leadership

Customer service

Team coaching

Operations

Job description

Butcombe Group is seeking an Assistant Manager to help lead our pub team and deliver exceptional guest experiences. You will support the General Manager, coach staff, and uphold high service standards in a warm, welcoming environment across our pubs.

We value flexible work, career growth, and a culture that recognises effort with development opportunities and rewards. Join our award‑winning pubs and grow your hospitality career.