Hospitality Assistant - Bank

Bupa; Wimbledon; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

My Healthcare

Annual allowance

Wagestream

28 days holiday

Sick pay scheme

Long service rewards

Free meal on every shift

Travel loan for transport

Pension plans

Parental leave

Menopause Plan

Gym discounts

Job summary

Bupa’s Heathland Court Care Home in Wimbledon is seeking a Hospitality Assistant on a bank contract. You’ll assist in dining services, help serve residents at meals, and support kitchen areas to maintain high cleanliness and service standards.

The role emphasizes compassionate customer service within a friendly team, with training provided and a strong focus on resident wellbeing and engaging social activities.

Qualifications

• Experience in customer service or catering/kitchen roles is helpful but training is provided.
• Strong communication and interpersonal skills.
• Ability to work well in a tight-knit team and deliver high service standards.

Responsibilities

• Set up tables and serve in the restaurant during mealtimes.
• Prepare trays and provide room service to residents who stay in their rooms.
• Keep restaurant and café tidy and meet high standards of cleanliness.
• Support other areas as required, such as serving meals to residents' rooms and restocking personal kitchens.

Skills

Customer service

Communication

Teamwork

Job description

Job Description:

Hospitality Assistant

Location: Heathland Court Care Home, London SW19 5NJ

Contract: Bank Contract

Salary: £13.10 per hour

CQC rating: Good

Carehome.co.uk rating: 9.3 / 10

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise.

It's close to local transport links, is a few minutes' drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There's a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

We make health happen

Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalised attention, promotes social interaction, and contributes to overall well-being.

You’ll help us make health happen by:

• Setting up tables in the restaurant
• Serving in the restaurant at mealtimes
• Preparing trays and providing room service to residents who wish to stay in their rooms for meals
• Ensuring that the restaurant and café are tidy and meet all high standards
• Keeping the kitchen area clean and tidy at all times
• You may also be asked to support other areas as required, such as serving meals to or removing trays from resident’s rooms, restocking resident’s personal kitchens or delivering refreshments.

Key Skills / Qualifications needed for this role:

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.