Hospitality Assistant - Bank

Retirement Villages Group; Dacorum; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality provider in Dacorum is seeking a Hospitality Assistant on a Bank contract. The role involves greeting residents, taking orders, and ensuring a pleasant dining experience. Candidates should have previous hospitality experience, excellent communication skills, and a passion for customer service. Flexibility is essential as shifts may vary, including weekends and evenings. The company offers various benefits including a pension scheme and enhanced annual leave.

Benefits

Pension scheme

Enhanced annual leave

Birthday leave

Wellbeing days

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of food safety and sanitation guidelines.

Responsibilities

• Greet residents warmly as they arrive at the dining area.
• Assist residents with seating and provide menus.
• Serve meals and beverages in a timely manner.
• Handle residents' concerns with professionalism.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Overview

Castle Village is looking for a Hospitality Assistant to join us on a Bank contract. Hours will vary each week, providing cover for holidays and sickness. Shifts may fall on any day between Wednesday and Sunday, so flexibility is essential, and some evening and weekend work will be required. The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents.

Responsibilities

• Greet residents warmly as they arrive at the dining area
• Assist residents with seating and provide menus
• Take food and beverage orders accurately and efficiently
• Serve meals and beverages in a timely manner
• Ensure that residents\' dietary preferences and restrictions are accommodated
• Clear tables and reset them for the next service
• Provide friendly and attentive service to residents throughout their meal
• Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
• Handle residents\' concerns or special requests with professionalism and courtesy
• Maintain cleanliness and organization in the dining area

Requirements

• Previous experience in a hospitality setting or in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail
• Compassionate and patient demeanour
• Knowledge of food safety and sanitation guidelines
• Must be over 18 years old

Benefits

In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!