Hospitality Assistant

Oakland Care; Eastbourne; Hybrid; GBP 24,000 - 26,000; Part time

Benefits offered by this job

Free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Increased Annual Leave entitlement

Cycle to Work scheme

Milestone Birthdays time off

Company sick pay

Refer a Friend scheme

Recognition and staff appreciation

Health Cash Plan

Death in Service Benefit

Long service awards

Job summary

Oakland Care in Eastbourne is seeking a Hospitality Assistant to join our luxury care home team. You will support meal service, keep dining spaces tidy, manage stock and temperature checks, and assist residents with day-to-day non-care needs, ensuring a warm, welcoming environment.

The role is part-time, 36 hours per week, with pay at £13.20 per hour. Ideal candidates bring hospitality experience, a customer-focused mindset and strong organisational skills to help residents feel at home.

Qualifications

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to support residents with quality service.
• Customer facing experience including building relationships with internal and external stakeholders.

Responsibilities

• Assisting with meal service in resident rooms or dining areas.
• Ensure water/drink jugs are refilled regularly in resident rooms.
• Set up and clear tables before and after lunch service.
• Record and monitor temperatures of fridges and service stations to meet standards.
• Maintain the Bistro, keeping it clean, stocked and organised.
• Attend to residents' non-care related needs (curtains, TV, etc.).

Skills

Customer service

Hospitality experience

Teamwork

Professional appearance

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay.
• Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get EXTRAtime off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Health Cash Plan (subject to T&Cs).
• Death in Service Benefit (subject to T&Cs).
• Long service awards.

And much more……….

Location: Beechwood Grove, 44-48 East Dean Road, Eastbourne BN20 8EH

Hours: 36 hours per week

Pay: £ 13.20 per hour

Contract: Part-time

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission”is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable