Hospitality Assistant

Queen Mary University of London; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Queen Mary University of London is seeking a friendly front-of-house assistant at our Mile End Campus. You will welcome guests, help and serve at events and outlets, and ensure the front-of-house area remains clean and well presented.

The role involves standing for long periods, lifting heavy objects, and working evenings, weekends and bank holidays. Full, clean UK driving licence is required, and you will join a team within our Hospitality and Retail departments to deliver outstanding service

Qualifications

• Previous experience in the hospitality industry is preferred.
• Clear understanding of food safety regulations and practices.
• Professional, motivated and customer focused.
• Exceptional people skills, both customers facing and with other members of the team.
• Ability to work calmly under pressure and solve problems quickly and efficiently.
• Strong attention to detail and organisational skills.
• Strict adherence to health and safety procedures.
• Flexible and available to work weekends and evenings depending on business requirements.

Responsibilities

• Welcome guests at Mile End Campus front-of-house and assist with serving at events and outlets.
• Ensure front-of-house areas are clean and well presented at all times.
• Assist with servicing of food and beverages for events and outlets.
• Be able to stand for long periods and assist with lifting heavy objects.
• Work evenings, some weekends and bank holidays as required.
• Hold a full, clean UK driving licence.

Skills

Hospitality experience

Customer service

Food safety

People skills

Calm under pressure

Attention to detail

Health and safety

Flexibility

Job description

You will be based in our Mile End Campus and will provide excellent customer service by welcoming, helping and serving guests and ensuring the front-of-house environment is always well kept as well as to assist with servicing of food and beverages for all our events and outlets in our campuses. Please note that this position may require standing for long periods of time and the ability to lift heavy objects. Additionally, availability to work evenings, some weekends, and bank holidays is necessary. Also you must hold a full, clean UK driving licence.

• Previous experience in the hospitality industry is preferred.
• Clear understanding of food safety regulations and practices.
• You will be professional, motivated and customer focused. You will be working within a busy environment supporting our Hospitality and Retail departments.
• Exceptional people skills, both customers facing and with other members of the team.
• An ability to work calmly under pressure and solve problems quickly and efficiently.
• Strong attention into detail organisational skills.
• Strict adherence to health and safety procedures.
• You will need to be flexible and available to work weekends and evenings depending on business requirements.

The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College, and providing the highest standards of estates and facilities across the university, preparing and helping to sustain the University's working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers. Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It's an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits and Compensation

We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.