Retail Assistant (Retail Operations)

QMSU Services Limited; Greater London; Hybride; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

30 days annual leave (pro rata)

Defined benefits pension scheme

Interest-free season ticket loan

Sport and Fitness Centre membership

Résumé du poste

Queen Mary Students' Union on the QMUL Mile End campus is recruiting for a full-time, 3-month fixed-term shop role. The position offers 35 hours per week across varied shifts, including evenings and weekends, and focuses on maintaining stock levels and delivering strong customer service to students, staff and visitors.

The role requires a can-do attitude, excellent interpersonal skills and attention to detail.

Qualifications

• 35 hours per week in a full-time position.
• 3 months fixed-term contract on campus.
• Strong customer service and attention to detail required.

Responsabilités

• Ensure the shop is fully stocked and presentable.
• Deliver high-quality customer service to students, staff and visitors.
• Open and close shop as required and manage day-to-day operations.

Description du poste

Hours

35.00

Job Duration

3 months

Details

1 x Full-time role (3 month fixed - 35 hours per week)

Our new Coop outlet is our one-stop shop, on Queen Mary University of London’s campus in Mile End, which offers a great selection of leading brands for our students, staff and members of the public. We place a huge emphasis on outstanding customer service and satisfaction, and we are continuously looking to improve and expand our offering to our customers here at QMUL which is why we are looking for someone who enjoys and excels at the customer facing and operational aspect of this role. Sustainability and ethical awareness are paramount to what we do here at Queen Mary Students’ Union which is therefore a key feature in all of our commercial outlets.

Queen Mary Students’Union represents and supports over 30,000 students and around 4,500 staff who make up the diverse and vibrant student body at Queen Mary, University of London. We are based on the Mile End Campus of the University, which is close to both Mile End and Stepney Green Underground Station.

This role will help us strive to improve our offerings to both the student and staff market with a focus being predominantly on ensuring that the shop is fully stocked at all times and customer satisfaction development. We are looking for someone with a ‘can-do’ attitude, and who is capable of growing with us along this exciting journey. You should have excellent interpersonal skills and a keen eye for detail, as well as being committed to the values of the organisation, being a safe, friendly and student led democratic organisation. Applicants would primarily need to be able to act in an operational capacity on a day-to-day basis but should also have the ability to open and close the shops as and when required.

You should be a team player who is committed to the values of the organisation, being a safe, friendly environment with the student experience at its core. This role’s hours would be a variety of different shifts, but will include late evenings and some weekend shifts as and when required.

Applicants should have excellent communication skills and have the ability to work with a wide range of people. Candidates must have the ability to work well under pressure, prioritise a varied workload and meet deadlines.

The post is a 3 month fixed term post with a starting salary is £27,340 per annum inclusive of London Allowance. Benefits include 30 days (pro rata) annual leave, plus additional college closure days which include bank holidays and additional days over the Christmas period, defined benefits pension scheme and interest-free season ticket loan and membership of the Sport and Fitness Centre.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.