Hospitality Assistant

Restaurant Associates UK; Brackley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Restaurant Associates UK is seeking a Hospitality Assistant to join our team in a fast-paced hospitality environment. This full-time role is 40 hours per week, with a focus on delivering exceptional customer service and supporting a proud, brand-driven culture.

You will greet guests, assist with menu knowledge, make recommendations, and contribute to a seamless dining experience. We value initiative, teamwork, and a commitment to safety and hygiene standards.

Qualifications

• Experience in delivering exceptional customer service in a hospitality setting.
• Knowledge of menu items and the ability to make recommendations.
• Strong communication and teamwork skills, with the ability to stay composed under pressure.

Responsibilities

• Greet guests and ensure they have a delighted departure.
• Serve customers with a seamless, personalised experience.
• Be knowledgeable about the menu and suggest options to guests.
• Represent Restaurant Associates UK&I and uphold a positive brand image.
• Adhere to Food Handling, Hygiene, and Health & Safety standards.

Skills

Customer service

Menu knowledge

Communication

Teamwork

Pressure handling

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your Key Responsibilities Will Include

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our Ideal Hospitality Assistant Will

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2310/43529001/52763293/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!