Hospitality Assistant

Find Apprenticeships; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent company in hospitality seeks a dedicated Hospitality Assistant to elevate guest experiences. This role entails ensuring exceptional service, managing operations effectively, and adhering to safety protocols. Join a supportive team focused on personal growth and professional development in a thriving environment.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

Food allowance during shifts

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Bespoke training and development opportunities

Apprenticeships opportunities for all experience levels

Pension and life insurance

Discounts on Perkbox app

Wellbeing hub

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Experience in Hospitality Supervisor position.
• Eager for progression within the hospitality field.

Responsibilities

• Provide high-quality service for clients and oversee hospitality operations.
• Ensure compliance with health and safety standards.
• Collaborate effectively with the team to exceed client expectations.

Skills

Attention to detail

Problem-solving skills

Time management skills

Customer service skills

Good communication skills

Flexibility

Eager for progression

Education

Level 2 in Food Safety and Hygiene

Job description

OurHospitality Assistant is paramount to ensuring our guests feel welcomed and valued by providing high-quality service addressing client needs and resolving issues promptly. Maintaining standards upholding health and safety regulations and contributing effectively to the team through knowledge and experience in event operations.

- Assist in working as One Team projecting a willing and helpful attitude to colleagues and clients maintaining a positive and collaborative work environment.

- Assist any other reasonable requests from Management or colleagues.

- Cross skilling in all areas of the business such as Reception Services and operational duties.

- Oversee Hospitality and Retail services including MOD Bar Smart fridges and events.

- To oversee and complete the set-up collection presentation and break down of the hospitality service and offer within the Hospitality department ensuring time constraints and quality are met to the highest of standards for our clients.

- Ensure clients are given a prompt and efficient service and expectations are consistently exceeded providing an excellent client service.

- To co-operate with all team members and undertake duties in the Hospitality department as required.

- Ensure all Health & Safety and Food Safety policies procedures and protocols are adhered to.

- Ensure due diligence and all accidents are reported to Management.

- Adhere to any rotas/schedules laid down by Management.

Qualifications :

Essential:

-Experience in Hospitality Supervisor position

- Attention to detail

- Problem-solving skills

- Time management skills

- Customer service skills

- Good communication skills

- Flexibility

- Eager for progression

Desirable: Level 2 in Food Safety and Hygiene Skills:

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift to ensure you are well nourished during the working day
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Agriculture,Customer Care,ESL Teaching,Learning Development,Computing
Experience: years
Vacancy: 1