Hospitality, Supermarket Assistant

Waitrose & Partners; Cirencester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join Waitrose & Partners as a Partner on our service counters, where your passion for food and relationship-building will thrive. Ensure high standards of product presentation while connecting with customers. You'll play a key role in delivering excellent service and encouraging sustainable food practices in a supportive and inclusive environment.

Qualifications

• Strong customer interaction and teamwork skills are essential.
• Interest in food and drink trends is a plus.

Responsibilities

• Ensure high presentation and hygiene standards at the food counter.
• Monitor stock levels and manage open food safely.
• Support the shop team with general tasks.

Skills

Effective communication skills

Job description

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, emphasizing ethical sourcing and recommending recipes to customers. You'll bring our ethos — passionate Partners serving food lovers — to life through your enthusiasm and friendliness, building lasting relationships and earning customer trust and loyalty. Your efforts will help maximize sales and profit.

Key Responsibilities

1. Ensure your food counter maintains high presentation and hygiene standards at all times.
2. Monitor stock levels to ensure popular products are available.
3. Handle open food carefully, following all health & safety protocols and reducing food wastage.
4. Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks as needed.

Essential skills/experience you'll need

• Effective communication skills for teamwork and customer interaction.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Experience in catering or hospitality.
• Interest in food and drink trends.
• Flexible approach to support the branch.

About The Partnership

We are the largest employee-owned business in the UK, comprising John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our success and fostering a culture of kindness, respect, and inclusivity. We are committed to diversity, individual growth, and creating a workplace where everyone can thrive.

Additional Points

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt completion of any required documents to avoid delays. Flexible working arrangements are supported, including flexible hours, job sharing, or shorter contracts, to promote work-life balance. Please discuss specific needs with the hiring manager during your interview.