Hospitality and Events Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading legal and professional services firm is hiring a Hospitality & Events Manager in Stoke-on-Trent. This role involves team leadership, event planning, and ensuring quality service delivery. Ideal for organized professionals ready for a leadership challenge in a fast-paced environment focused on premium experiences.

Qualifications

• Proven ability to support and guide others.
• Experience in a professional hospitality or events environment.
• Exceptional time management skills.

Responsibilities

• Oversee and support the team of Hospitality & Events Co-ordinators.
• Ensure high standards of service and quality assurance.
• Assist with planning and coordination of large-scale events.

Skills

Leadership potential

Hospitality expertise

Organizational skills

Communication & influence

Creative thinking

Tools

Zendesk

Job description

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Hospitality and Events Manager, stoke-on-trent

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Client:

Knights

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide. For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure. We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.

Hospitality & Events Manager

Join our growing Hospitality & Events team in a leadership role focused on guiding, supporting, and developing the Hospitality & Events Co-ordinators. As Hospitality & Events Manager, you will play a central role in maintaining excellence across our national hospitality and events operations - ensuring that internal and external experiences are delivered consistently, professionally and with genuine care. Reporting into the Group Hospitality & Events Manager, you will act as a day-to-day point of contact for the team, supporting the planning, co-ordination and delivery of a wide range of events and hospitality activities. You will lead by example—offering mentorship, providing structure, and helping to embed a collaborative, people-first culture in line with our premium standards.

Key responsibilities

• Team leadership – overseeing and supporting the day-to-day work of Hospitality & Events Co-ordinators, offering guidance, sharing knowledge, and helping to develop team skills and confidence.
• Workflow management – assigning and monitoring incoming requests using Zendesk, ensuring that workloads are appropriately distributed and that standards of service and response times are consistently met across all locations.
• Quality assurance – working with the team to ensure that all hospitality and event activity is delivered to the highest standard, in line with brand expectations and business needs. Ensuring that meticulous standards of hygiene and food safety are met by both suppliers and colleagues involved in service delivery.
• Training & mentoring – onboarding new team members and supporting continuous development within the team through knowledge sharing, regular check-ins, and constructive feedback.
• Service support – assisting with the planning and coordination of more complex or large-scale events, providing oversight and acting as a point of escalation for the team when needed.
• Stakeholder liaison – building relationships across the business and with suppliers to ensure that the team is responsive, collaborative and aligned to wider business objectives.
• Calendar co-ordination and communication – supporting the maintenance of a centralised events calendar, ensuring visibility, clarity and effective communication across the team. Providing accurate, comprehensive and timely event information to those involved in delivery to ensure a seamless presentation and ensuring that information is provided internally to other parts of the business to enable proper communication to those involved in accordance with internal policies, processes and procedures.
• Supplier engagement – working with suppliers to help deliver consistent catering, hospitality and event support across all locations, supporting the team with procurement and logistics as well as in accordance with stated dietary and allergen requirements.
• Brand & experience – acting as a brand ambassador, promoting consistency and care in every guest and colleague experience, and encouraging creativity and service excellence in the team.
• Process development – identifying areas for improvement within existing systems and processes, helping to streamline workflows, enhance communications and elevate overall service delivery.
• Developing processes to ensure that regulatory requirements and standards of food hygiene are met throughout and that all hospitality and event activity is delivered in a compliant manner.

What you will bring to the role

This role is ideal for a creative, organised and experienced hospitality or events professional who is ready to take the next step into team leadership, while remaining engaged, operational, client-focused and who thrives in a fast-paced, people-centred environment.

• Leadership potential – proven ability to support and guide others, with a positive, approachable and collaborative leadership style.
• Hospitality expertise – experience working in a professional hospitality or events environment, with a strong understanding of what makes a premium, people-centred experience.
• Organisational skills – exceptional time management and administrative ability, with confidence in managing busy workflows and multiple moving parts.
• Communication & influence – strong written and verbal communication skills, with the ability to build rapport and trust across teams and with stakeholders.
• Calm & capable – confidence under pressure and the ability to support others through busy or complex situations with composure and a solution-focused approach.
• Creative thinking – a flair for bringing ideas to life and elevating everyday experiences, with a proactive approach to problem solving and improvement.
• Technical competence – good working knowledge of office systems, hospitality workflows, and service delivery platforms (e.g. Zendesk).
• Food safety awareness – relevant training, or willingness to undertake training, in food hygiene and hospitality best practice.
• Team mindset – a commitment to the one-team culture of Knights, with a desire to help others succeed and grow within a supportive and people-focused environment.