Hospitality Account Manager

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading venue in Liverpool is seeking a Hospitality Account Manager to enhance their premium offerings. This role involves driving sales, managing high-value client relationships, and creating tailored hospitality packages. The ideal candidate will possess strong sales experience and a proactive approach to meeting targets, ensuring a top-tier experience for clients. Join a team that values diversity and offers a range of benefits including enhanced holidays and a comprehensive health care policy.

Benefits

Enhanced holiday scheme

Excellent pension scheme

Premium health care policy

Enhanced maternity, paternity and adoption leave

Free onsite parking

Employee Reward Platform

Dedicated wellbeing strategy

Qualifications

• Proven experience in sales or account management.
• Advanced understanding of the hospitality industry.

Responsibilities

• Lead premium sales activities and identify new opportunities.
• Develop relationships with high-value clients for exceptional VIP experiences.
• Monitor sales performance and optimize premium spaces.

Skills

Sales

Communication

Relationship Building

Job description

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Our client, The ACC Liverpool Group, operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.

Our client is looking for a Hospitality Account Manager to lead and drive the success of their new premium offerings.This is an extremely exciting time for the new post holder, as their premium offering has just experienced a fantastic multi-million-pound refurbishment.

Company Benefits

They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, with 24 days holiday (and bank holidays), which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 27 Qualified Mental Health First Aiders onsite.

About the Role

As our client’s Hospitality Account Manager, you will:

• Lead premium sales activities, proactively identifying new membership and booking opportunities.
• Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience.
• Maximise revenue by leveraging market insights, strategic sales techniques, and networking.
• Create tailored hospitality packages with the support of their marketing team, aligned to events.
• Monitor sales performance, delivering insights to leadership and optimising their premium spaces.
• Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites.

Who They’re Looking For:

• Advanced understanding of the hospitality industry, specifically around sales and business development.
• Proven experience in sales or account management.
• A proactive, self-motivated approach with a track record of meeting and exceeding sales targets.
• Outstanding communication, presentation, and relationship-building skills.
• A keen eye for spotting revenue opportunities and developing tailored client solutions.
• Flexibility to host occasional client events. Note some of these may include evenings and weekends.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan – Last year they contributed over £6.4m
• Green Meeting’s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity – They have 3 beehives on their campus grounds.
• Accessibility Strategy
• AccessAble Guide

Closing Date: 29 May 2025

Interview Date: TBC

Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.