Hospitality Account Manager

ACC Liverpool; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading venue as a Hospitality Account Manager, where you'll drive premium sales, develop client relationships, and create tailored hospitality packages. Enjoy a dynamic work environment with a focus on employee well-being and recognition. The role offers competitive benefits and the chance to make a significant impact in the hospitality industry.

Benefits

Enhanced holiday scheme

Excellent pension scheme

Premium health care policy

Enhanced maternity, paternity and adoption leave

Occupational sick pay scheme

Free onsite parking

Employee Reward Platform

Dedicated wellbeing strategy

Qualifications

• Proven experience in sales or account management.
• Advanced understanding of the hospitality industry.

Responsibilities

• Lead premium sales activities and identify new membership opportunities.
• Develop relationships with high-value clients for exceptional VIP experiences.
• Monitor sales performance and deliver insights to leadership.

Skills

Sales

Communication

Relationship Building

Job description

The ACC Liverpool Group operates the city's waterfront event campus - the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We're looking for a Hospitality Account Manager to lead and drive the success of our new premium offerings. This is an extremely exciting time for the new post holder, as our premium offering has just experienced a fantastic multi-million-pound refurbishment.

Company Benefits

We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, with 24 days holiday (and bank holidays), which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 27 Qualified Mental Health First Aiders onsite.

About the Role

As our Hospitality Account Manager, you will:

• Lead premium sales activities, proactively identifying new membership and booking opportunities.
• Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience.
• Maximise revenue by leveraging market insights, strategic sales techniques, and networking.
• Create tailored hospitality packages with the support of our marketing team, aligned to events.
• Monitor sales performance, delivering insights to leadership and optimising our premium spaces.
• Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites.

Who We're Looking For:

• Advanced understanding of the hospitality industry, specifically around sales and business development.
• Proven experience in sales or account management.
• A proactive, self-motivated approach with a track record of meeting and exceeding sales targets.
• Outstanding communication, presentation, and relationship-building skills.
• A keen eye for spotting revenue opportunities and developing tailored client solutions.
• Flexibility to host occasional client events. Note some of these may include evenings and weekends.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan - Last year we contributed over £6.4m
• Green Meeting's Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity - We have 3 beehives on our campus grounds.
• Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

Closing Date: 29 May 2025

Interview Date: TBC

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.