Hospitality Account Manager

The ACC Liverpool Group; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading venue in Liverpool is seeking a Hospitality Account Manager to enhance their premium offerings post-refurbishment. The role focuses on driving sales, managing client relationships, and creating tailored hospitality packages, ensuring exceptional service for high-value clients.

Benefits

Enhanced holiday scheme

Excellent pension scheme

Premium health care policy

Free onsite parking

Employee Reward Platform

Qualifications

• Proven experience in sales or account management.
• Advanced understanding of the hospitality industry.

Responsibilities

• Lead premium sales activities and identify new opportunities.
• Develop relationships with high-value clients for exceptional experiences.
• Monitor sales performance and optimize premium spaces.

Skills

Sales

Business Development

Communication

Relationship Building

Job description

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Join to apply for the Hospitality Account Manager role at The ACC Liverpool Group

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We’re looking for a Hospitality Account Manager to lead and drive the success of our new premium offerings.This is an extremely exciting time for the new post holder, as our premium offering has just experienced a fantastic multi-million-pound refurbishment.

About the Role

As our Hospitality Account Manager, you will:

• Lead premium sales activities, proactively identifying new membership and booking opportunities.
• Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience.
• Maximise revenue by leveraging market insights, strategic sales techniques, and networking.
• Create tailored hospitality packages with the support of our marketing team, aligned to events.
• Monitor sales performance, delivering insights to leadership and optimising our premium spaces.
• Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites.

Who We’re Looking For:

• Advanced understanding of the hospitality industry, specifically around sales and business development.
• Proven experience in sales or account management.
• A proactive, self-motivated approach with a track record of meeting and exceeding sales targets.
• Outstanding communication, presentation, and relationship-building skills.
• A keen eye for spotting revenue opportunities and developing tailored client solutions.
• Flexibility to host occasional client events. Note some of these may include evenings and weekends.

Company Benefits

We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, with 24 days holiday (and bank holidays), which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 27 Qualified Mental Health First Aiders onsite.

Closing Date: 29 May 2025

Interview Date: TBC

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Events Services

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