Hospital Security Officer (SIA) — 24/7 Protect & Support

APCOA PARKING UK; Luton; On-site; GBP 24,000 - 29,000; Full time

Job summary

APCOA PARKING UK is seeking a Security Officer for Luton & Dunstable Hospital. The role involves responding to alarms, guarding staff and patients, and maintaining a safe hospital environment 24/7. A valid SIA licence and strong customer-focused communication are essential.

You will protect hospital property, support NHS colleagues, and carry out patrols and incident reporting. Flexible shifts including nights and weekends are required in a busy, frontline security operation.

Qualifications

• SIA Licence required as a minimum for Security Officer role.
• Excellent verbal and written communication skills essential.
• Ability to stay calm, professional and decisive in high-pressure environments.

Responsibilities

• Respond to panic alarms and emergency calls throughout the hospital, providing a prompt and professional response.
• Manage aggressive, violent or challenging behaviour from patients, visitors and the public using de-escalation techniques.
• Support distressed or upset patients and visitors with compassion and professionalism.
• Respond to trespassers and unauthorised individuals, challenging inappropriate behaviour and safely managing those who refuse to leave.
• Support NHS clinical staff in dealing with challenging or potentially dangerous situations.
• Respond to incidents involving violence, aggression and public order offences following hospital procedures.
• Provide support during incidents involving vulnerable patients, including mental health crises.
• Carry out regular internal and external security patrols, identifying hazards and risks.
• Protect hospital property and assets against theft or misuse.
• Respond to emergencies including fire alarms and security alerts.
• Operate CCTV, radios, panic alarms and body-worn cameras as required.
• Produce accurate incident reports and escalate appropriately.
• Assist with traffic management and parking enforcement for safe emergency vehicle access.
• Collaborate with NHS staff and emergency services for coordinated responses.
• Use approved physical intervention techniques only when necessary and within policy.

Skills

SIA Licence

Verbal communication

Calm under pressure

Conflict management

De-escalation

Teamwork

Professional appearance

Health & safety

Safeguarding

Confidentiality

Flexible shifts

Job description

APCOA PARKING UK is seeking a Security Officer for Luton & Dunstable Hospital. The role involves responding to alarms, guarding staff and patients, and maintaining a safe hospital environment 24/7. A valid SIA licence and strong customer-focused communication are essential.

You will protect hospital property, support NHS colleagues, and carry out patrols and incident reporting. Flexible shifts including nights and weekends are required in a busy, frontline security operation.