Hospital Security Officer — Calm, Proactive Response

APCOA PARKING UK; Luton, Dunstable; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

APCOA PARKING UK is seeking a Security Officer for Luton & Dunstable Hospital. The role covers 24/7 hospital security, responding to alarms, assisting NHS staff and protecting patients, visitors and premises. A valid SIA licence and strong communication skills are essential.

You will patrol, manage incidents, and work closely with healthcare teams to maintain safety and order within the hospital environment.

Qualifications

• Valid SIA Security Guarding or Door Supervisor Licence.
• Excellent verbal and written communication skills.
• Ability to remain calm and decisive in high-pressure environments.
• Strong conflict management and de-escalation skills.
• Flexible to work a 24/7 security operation.

Responsibilities

• Respond to panic alarms and emergency calls across the hospital.
• Manage aggressive or challenging behaviour using de-escalation techniques.
• Support distressed patients and visitors with compassion and professionalism.
• Escort trespassers and unauthorised individuals off hospital premises.
• Assist NHS clinical staff in handling challenging or dangerous situations.
• Respond to incidents involving violence or public order offences.
• Record incidents with accurate reports and escalation where needed.
• Conduct internal and external security patrols identifying hazards and risks.
• Protect hospital property and assets from theft or damage.
• Respond to emergencies including fire alarms and security alerts.
• Operate CCTV, radios, panic systems and body-worn cameras per policy.
• Coordinate with NHS staff and emergency services for incidents.

Skills

SIA Licence

Excellent communication

Calm under pressure

Conflict management

De-escalation

Teamwork

Professional appearance

Health and safety awareness

Confidentiality

Flexibility

Tools

CCTV

Radios

Panic alarm systems

Body-worn cameras

Job description

APCOA PARKING UK is seeking a Security Officer for Luton & Dunstable Hospital. The role covers 24/7 hospital security, responding to alarms, assisting NHS staff and protecting patients, visitors and premises. A valid SIA licence and strong communication skills are essential.

You will patrol, manage incidents, and work closely with healthcare teams to maintain safety and order within the hospital environment.