Hospital Porter

Serco Limited; Larbert; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension

Holidays

Training and development

Wellbeing

Discounts

Employee networks

Charity volunteering

Job summary

Serco Limited is seeking a Hospital Porter at Forth Valley Royal Hospital, Larbert. The role involves supporting patient journeys, transporting records and essential items, and ensuring safe, efficient portering services within a busy hospital environment.

The position is permanent, 36 hours per week, with flexible shifts across days, nights, evenings and weekends. Commitment to safety and compassionate patient care is essential, along with the PVG scheme requirement and occupational health

Qualifications

• Strong verbal communication skills and ability to interact confidently with patients, visitors and colleagues.
• Commitment to safety, confidentiality and following procedures.
• Ability to work independently, adapt to changing priorities in a busy hospital environment.

Responsibilities

• Escort patients and visitors safely around the hospital using wheelchairs, beds and trolleys.
• Support safe patient journeys with courteous and empathetic assistance.
• Transport medical records, mail, linen, furniture, gasses and other essential items across the hospital.
• Collect, segregate and dispose of waste in line with procedures and safety requirements.
• Operate and use equipment and systems including electronic task allocation tools and portering equipment.
• Collaborate with healthcare colleagues to ensure services run smoothly and patient care remains a priority.

Job description

Hospital Porter

Location: Forth Valley Royal Hospital, Larbert, FK5 4WR
Salary: Agenda For Change Band 2: £26,696 to £28,988 plus excellent benefits
Schedule: Permanent, 36 hours over 7 days, flexible shifts available. Varied shift times covering days, nights, evenings and weekends, working 5 days over 7 (Monday to Sunday)

As a Hospital Porter in our healthcare services team, you'll provide an essential portering and logistics service across Forth Valley Royal Hospital, helping patients, colleagues and visitors every day. Your work will support safe patient journeys, smooth hospital operations and the delivery of high-quality care.

Our work touches lives, and this role is at the heart of that mission. From supporting patients during transfers to ensuring critical supplies, records and equipment reach the right place at the right time, you'll make a positive impact every day. You'll build trust through compassionate service, help create a safe and welcoming environment, and play an important role in delivering care that helps impact a better future.

What you'll do as a Hospital Porter

• Escort patients and visitors safely throughout the hospital using wheelchairs, beds and trolleys.
• Support safe and comfortable patient journeys while providing courteous and empathetic assistance.
• Transport medical records, mail, linen, furniture, gasses, and other essential items across the hospital.
• Collect, segregate and dispose of waste in line with established procedures and safety requirements.
• Operate and use equipment and systems including electronic task allocation tools and portering equipment.
• Work collaboratively with healthcare colleagues to ensure services run efficiently and patient care remains the priority.

Does this sound like you?

• You have strong verbal communication skills and can interact confidently with patients, visitors and colleagues.
• You take pride in delivering excellent customer service with care, empathy and professionalism.
• You can work independently, manage changing priorities and respond positively in a busy environment.
• You understand the importance of safety, confidentiality and following procedures.
• You are physically able to undertake a role that involves regular walking, moving equipment and supporting patient transfers

What we offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 27 days plus 8 public holidays (35 days total), rising to 29 days after 5 years and 33 days after 10 years of service.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

Vetting and checks:

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.