Hospital Patient Receptionist - Front Desk & Admin

Practice Plus Group; Plymouth; On-site; GBP 18,000 - 21,000; Full time

Job summary

Practice Plus Group is seeking a Patient Receptionist at our Plymouth hospital on a 6-month fixed-term contract. The role is full-time, 37.5 hours per week, with shifts including early mornings and weekends on a rotating basis.

You will greet patients, manage check-in, book appointments, and support the admin team daily. You will be the first point of contact for patients and visitors, ensuring smooth operations, handling calls about appointments and referrals, and assisting with mail and

Qualifications

• Experience in patient administration or high-volume customer service.
• Excellent communication with patients in a professional, courteous manner.
• Strong administration skills and ability to learn new systems quickly.
• Focused and committed to delivering high-standard tasks.

Responsibilities

• Meet and greet patients and visitors at reception, issue paperwork/ID, and inform them of their meeting.
• Book appointments, admissions and referrals, and handle general enquiries.
• Familiarize yourself with the internal clinical system and record attendance and any DNA.
• Open/close reception following procedures and manage mail and parking passes.
• Provide help to wider admin function during high workload.

Skills

Patient administration

Communication skills

Administration experience

Fast learner

Tools

Internal clinical system

Job description

Practice Plus Group is seeking a Patient Receptionist at our Plymouth hospital on a 6-month fixed-term contract. The role is full-time, 37.5 hours per week, with shifts including early mornings and weekends on a rotating basis.

You will greet patients, manage check-in, book appointments, and support the admin team daily. You will be the first point of contact for patients and visitors, ensuring smooth operations, handling calls about appointments and referrals, and assisting with mail and