Domestic Facilities Coordinator

Sodexo; Colchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Mental health resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Salary finance tools

Retirement savings plan and life-insur

Full training and protective uniform

Learning and development opportunities

Cycle to Work scheme

Flexible working

Competitive pay

Job summary

Sodexo is seeking a Domestic Facilities Coordinator to help ensure patients receive care in a clean, safe and welcoming hospital environment. You will lead domestic cleaning and food service colleagues, coordinate scheduling, training and performance reviews, and foster strong relationships with ward staff and service users.

You will monitor standards, drive infection prevention, manage resources, and participate in recruitment activities.

Qualifications

• Experience leading or supervising a team in a service-focused environment.
• Strong people-management and organisational skills.
• Clear, polite and professional communication.
• Ability to build effective relationships with colleagues, customers and service users.
• Caring, compassionate and positive approach when supporting patients, visitors and employees.
• Ability to manage competing priorities and adapt to changing operational requirements.
• Proactive approach to health and safety, service improvement and infection prevention.
• Commitment to protecting patient privacy and dignity while delivering high standards.
• Ability to use labour, materials and equipment efficiently while maintaining service quality.

Responsibilities

• Coordinate the delivery of an efficient, high-quality domestic service.
• Monitor cleanliness against national standards and implement action plans when needed.
• Act as key point of contact for Sodexo colleagues, ward managers and service users.
• Lead and support team through scheduling, training, performance reviews and development planning.
• Manage absence processes, including return-to-work meetings and investigations.
• Deploy resources to respond to urgent requests and emergencies.
• Control cleaning materials, consumables and equipment to minimise waste.
• Build positive working relationships with staff, patients and service users.
• Support recruitment and onboarding of new employees.
• Promote a Zero Harm culture with proper incident investigations and records.

Skills

Team leadership

People management

Communication

Relationship building

Caring approach

Prioritisation

Health & safety

Privacy & dignity

Resource management

Job description

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Healthy outcomes start with positive patientexperiences.

Please take the time to read the attached jobdescription

Job Introduction

Make a Difference Every Day

As a Domestic Facilities Coordinator with Sodexo, you’ll play an important part in ensuring patients receive care in an environment that is consistently clean, safe, welcoming and well managed. You’ll lead and support domestic cleaning and food service colleagues, helping to minimise the risk of healthcare-associated infections while maintaining high standards across a busy hospital environment.

What You’ll Do

• Coordinate the delivery of an efficient, effective and high-quality domestic service.
• Monitor cleanliness against the 2023 National Standards of Healthcare Cleanliness, ensuring action plans are implemented where standards fall below expectations.
• Act as a key point of contact for Sodexo colleagues, ward managers, matrons and service users.
• Lead and support your team through effective scheduling, communication, training, performance reviews and development planning.
• Manage absence processes, including return-to-work meetings and investigations where required.
• Deploy resources effectively to respond to urgent requests, service issues and emergency cover.
• Control cleaning materials, consumables and equipment, helping to minimise waste and manage excess usage.
• Build positive working relationships with employees, patients and other service users.
• Support the recruitment and welcoming of new employees.
• Promote a Zero Harm culture, leading by example and ensuring incidents and accidents are appropriately investigated and recorded.

What You’ll Bring

• Experience of leading, coordinating or supervising a team within a service-focused environment.
• Strong people-management and organisational skills, with the ability to manage schedules, absence, training and team performance.
• A clear, polite and professional communication style.
• The ability to build effective relationships with colleagues, customers and service users.
• A caring, compassionate and positive approach when supporting patients, visitors and employees.
• The confidence to manage competing priorities and respond effectively to changing operational requirements.
• A proactive approach to health and safety, service improvement and infection prevention.
• A commitment to protecting patient privacy and dignity while delivering consistently high standards.
• The ability to use labour, materials and equipment efficiently while maintaining service quality.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all. As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services .

We are committed tobeingan inclusive employer. Weare a forces friendly employer. We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities . We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations . We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job .

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together,Generations and Origins.