Hospital Discharge Brokerage Officer

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council's Adults’ Health and Care Brokerage Team is seeking a Brokerage Officer to support timely hospital discharges across Hampshire. You will work in partnership with hospitals, adult social care, families and care providers to arrange long-term placements.

This permanent, hybrid role involves managing referrals, coordinating sourcing of residential and nursing placements, and ensuring value for money while maintaining quality.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience of working collaboratively with a range of stakeholders to achieve successful outcomes.
• Effective negotiation and problem-solving skills, with confidence to explore solutions.
• Ability to make sound decisions, balance priorities and work independently.
• Commitment to delivering excellent customer service and positive outcomes for individuals.
• Understanding of Adult Social Care, hospital discharge processes, care provision or brokerage activity advantageous.

Responsibilities

• Support the discharge of individuals from hospital settings into appropriate Residential and Nursing Care placements.
• Manage multiple referrals and coordinate sourcing activity to identify suitable long-term care solutions quickly and effectively.
• Work closely with Acute and Community Hospitals, Adult Social Care teams, care providers, clients and families throughout the discharge process.
• Build strong relationships with internal and external stakeholders to support effective partnership working.
• Play a key role in brokering suitable care packages and placements, ensuring value for money while maintaining quality.
• Provide regular updates to professionals, individuals and families, managing expectations and supporting informed decision-making.
• Contribute to the smooth and efficient operation of this busy service.

Skills

Communication skills

Organisational skills

Stakeholder engagement

Negotiation

Decision making

Customer service

Discharge planning experience

Job description

Hampshire County Council's Adults’ Health and Care Brokerage Team is seeking a Brokerage Officer to support timely hospital discharges across Hampshire. You will work in partnership with hospitals, adult social care, families and care providers to arrange long-term placements.

This permanent, hybrid role involves managing referrals, coordinating sourcing of residential and nursing placements, and ensuring value for money while maintaining quality.