Brokerage Officer

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council's Adults’ Health and Care Brokerage Team is seeking a Brokerage Officer to support timely hospital discharges across Hampshire. You will work in partnership with hospitals, adult social care, families and care providers to arrange long-term placements.

This permanent, hybrid role involves managing referrals, coordinating sourcing of residential and nursing placements, and ensuring value for money while maintaining quality.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience of working collaboratively with a range of stakeholders to achieve successful outcomes.
• Effective negotiation and problem-solving skills, with confidence to explore solutions.
• Ability to make sound decisions, balance priorities and work independently.
• Commitment to delivering excellent customer service and positive outcomes for individuals.
• Understanding of Adult Social Care, hospital discharge processes, care provision or brokerage activity advantageous.

Responsibilities

• Support the discharge of individuals from hospital settings into appropriate Residential and Nursing Care placements.
• Manage multiple referrals and coordinate sourcing activity to identify suitable long-term care solutions quickly and effectively.
• Work closely with Acute and Community Hospitals, Adult Social Care teams, care providers, clients and families throughout the discharge process.
• Build strong relationships with internal and external stakeholders to support effective partnership working.
• Play a key role in brokering suitable care packages and placements, ensuring value for money while maintaining quality.
• Provide regular updates to professionals, individuals and families, managing expectations and supporting informed decision-making.
• Contribute to the smooth and efficient operation of this busy service.

Skills

Communication skills

Organisational skills

Stakeholder engagement

Negotiation

Decision making

Customer service

Discharge planning experience

Job description

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Brokerage Officer

Job Reference:HCC625331
Salary Range: £28,697 - £31,573 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 23 November 2026
Interview Date: 2 or 3 December 2026

The Role:

Join our diverse and dynamic Adults’ Health and Care Brokerage Team as a Brokerage Officer and play a vital role in supporting timely hospital discharges across Hampshire.

As part of Brokerage and the wider Payments and Customer Financial Interactions Service, our Hospital Liaison function works closely with Acute and Community Hospitals, Adult Social Care teams, families, and care providers to secure appropriate long-term care arrangements for adults with eligible social care needs.

This is a rewarding and fast-paced role where you will make a direct difference to people's lives, supporting the safe discharge of individuals from hospital settings into long-term Residential and Nursing Care services. By securing suitable placements and working collaboratively with a wide range of partners, you will help reduce delays, support positive outcomes, and ensure resources are used effectively to meet people's assessed needs.

What you’ll do:

• Support the discharge of individuals from hospital settings into appropriate Residential and Nursing Care placements.
• Manage multiple referrals and coordinate sourcing activity to identify suitable long-term care solutions quickly and effectively.
• Work closely with Acute and Community Hospitals, Adult Social Care teams, care providers, clients and their families and representatives throughout the discharge process.
• Build strong relationships with internal and external stakeholders to support effective partnership working.
• Play a key role in brokering suitable care packages and placements, ensuring services offer value for money while maintaining quality and meeting individual requirements.
• Provide regular updates to professionals, individuals and families, managing expectations and supporting informed decision-making.
• Contribute to the smooth and efficient operation of this busy and rewarding service.

What we’re looking for:

A confident and organised individual you’ll thrive in a busy environment and build positive relationships with a wide range of people.

You’ll have:

• Excellent communication and interpersonal skills, with the ability to engage effectively and compassionately with professionals, individuals and families.
• Strong organisational skills and the ability to manage multiple priorities and deadlines simultaneously.
• Experience of working collaboratively with a range of stakeholders to achieve successful outcomes.
• Effective negotiation and problem-solving skills, with the confidence to explore solutions and overcome challenges.
• The ability to make sound decisions, balance competing priorities and work independently when required.
• A commitment to delivering excellent customer service and achieving positive outcomes for individuals.
• An understanding of Adult Social Care, hospital discharge processes, care provision or brokerage activity would be advantageous.

Take a look at our Candidate Pack for more information about the Brokerage Officer role, team and our values.The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Meaningful work that directly supports residents across Hampshire.
• A varied and rewarding role where no two days are the same.
• A collaborative team environment with opportunities to develop your skills and knowledge.
• A role where your organisation, communication and negotiation skills can make a real difference to people's outcomes and experiences.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Care Services Coordinator, Health and Care Broker, Domiciliary Care Specialist, Community Care Broker, Social Care Procurement Officer, Care Placement Coordinator, Care Placement Officer.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.