Horticulture Deputy Manager — Garden Centre Lead

Zachary Daniels; Norwich; On-site; GBP 28,000 - 34,000; Full time

Job summary

Zachary Daniels is seeking a Deputy Manager in the Norwich area to oversee the horticultural department within a busy garden centre. You will work closely with the Store Manager to ensure the day-to-day operations run smoothly, maintain high plant quality and contribute to a knowledgeable, customer-focused team.

The role combines hands-on horticulture with retail management, focusing on sales, presentation, stock control and staff development.

Qualifications

• Supervisory or management experience in garden retail or related environment.
• Strong horticultural knowledge including plant identification and seasonal care requirements.
• Excellent customer service and communication skills with a practical problem-solving approach.
• Proven ability to lead, motivate and develop a team.
• Commercial awareness with understanding of sales, stock control and waste reduction.

Responsibilities

• Oversee day-to-day operation of the garden centre and ensure smooth running.
• Manage the horticultural department, ensuring plants are well maintained and attractively displayed.
• Oversee stock levels, ordering, deliveries and stock rotation, minimising waste and maintaining quality.
• Drive sales and profitability through merchandising and seasonal planning.
• Lead, motivate and develop colleagues; provide training and scheduling support.
• Monitor plant health, water, feeding, pest and disease management, and general maintenance.
• Ensure the department is well presented, fully stocked and prepared for seasonal demand.
• Deliver excellent customer service with knowledgeable advice on plants and gardening products.
• Provide support with staff recruitment and overall workforce planning as required.
• Step into Store Manager duties in their absence and uphold company standards.

Skills

Supervisory leadership

Horticultural knowledge

Customer service

Team motivation

Commercial awareness

Job description

Zachary Daniels is seeking a Deputy Manager in the Norwich area to oversee the horticultural department within a busy garden centre. You will work closely with the Store Manager to ensure the day-to-day operations run smoothly, maintain high plant quality and contribute to a knowledgeable, customer-focused team.

The role combines hands-on horticulture with retail management, focusing on sales, presentation, stock control and staff development.