Plant Area Supervisor — Customer-Focused Garden Centre Lead

Squire's Garden Centres; Chertsey; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employee Discount

Holiday leave

Bonus

Pension

Attendance

Learning & Development

Birthday gift

Cycle2work scheme

RHS membership / tree

Employee Assistance Programme (EAP)

Retirement benefits

Free Parking

Job summary

Squire’s Garden Centres at Holloway Hill, Chertsey, KT16 0AE, is seeking an Assistant Plant Area Manager to support the Horticultural team with customer service at the forefront. You will work closely with the Plant Manager to help the Garden Centre succeed.

This full-time role (40 hours per week, including alternate weekends) focuses on stock control, staff training, and delivering excellent customer service while maximizing sales opportunities.

Qualifications

• Extensive knowledge and experience of working in a retail bedding department and/or a horticultural qualification.
• A passion for customer service and the ability to thrive in a fast-paced environment are essential.
• You will be flexible, enthusiastic and highly motivated, commercially aware and have the ability to create dynamic displays.

Responsibilities

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
• Train and monitor your team to ensure that stock is cared for appropriately.
• Co-operate fully with line management and product managers.
• Take responsibility for the whole department in the absence of the manager.
• Ensure all queries and complaints are handled with courtesy and are referred where necessary to the manager and product manager.
• Customer service expectations are exceeded.
• Sales opportunities are generated through interaction with customers.

Skills

Retail experience

Customer service

Display merchandising

Job description

Squire’s Garden Centres at Holloway Hill, Chertsey, KT16 0AE, is seeking an Assistant Plant Area Manager to support the Horticultural team with customer service at the forefront. You will work closely with the Plant Manager to help the Garden Centre succeed.

This full-time role (40 hours per week, including alternate weekends) focuses on stock control, staff training, and delivering excellent customer service while maximizing sales opportunities.