Horticultural Service Technician

Ernest Doe & Sons Limited; Esher; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the horticultural sector is seeking a Horticultural Service Technician for their Esher branch. The role involves repairing and maintaining groundcare machinery, ensuring excellent customer service, and working independently in a busy environment. The position offers a full-time contract with various employee benefits including annual leave, sick pay, and discounts.

Benefits

32 days of annual leave (including bank holidays)

Sick Pay

Pension

Employee Referral Bonus

Flu Vaccination

Tyre Discount

Store Discounts

Life Insurance (2x salary)

Qualifications

• Ability to work independently and take initiative.
• Excellent customer service skills, as this is a customer-facing role.
• Maintain good health and fitness levels.

Responsibilities

• Repair and maintain equipment for customers associated with Groundcare machinery.
• Diagnose faults and perform repairs.
• Complete job cards thoroughly.

Skills

Customer Service

Problem Solving

Mechanical Skills

Time Management

Job description

We have an exciting opportunity for an enthusiastic Horticultural Service Technician to join our team at the Esher branch in Surrey.

Role Purpose:

Reporting to the Service Manager, your responsibility will be to repair and maintain all equipment related to domestic groundcare machinery sold by the company.

Main Responsibilities:

• Repair and maintain equipment for customers associated with Groundcare machinery, including tractors less than 140 HP.
• Possess knowledge of Utility Vehicles, Tractors, and/or commercial Grass Cutting Machinery.
• Diagnose faults and perform repairs, which may be chargeable, warrantable, or internal jobs.
• Lift heavy machinery and use appropriate tools, applying common sense and safety procedures.
• Liaise with customers and suppliers as needed.
• Complete job cards thoroughly, including machine details, time, mileage, and any necessary documentation such as PDI sheets, delivery forms, and photographs.
• Attend training courses as required to maintain compliance and knowledge.

Role Requirements:

• Ability to work efficiently in a busy environment and handle pressure during peak times.
• Ability to work independently and take initiative.
• Maintain good health and fitness levels.
• Excellent customer service skills, as this is a customer-facing role.

Job Details:

Job Categories: After Sales Support

Job Type: Permanent, Full Time

Ref No: WS2223

Additional Information

• Start Date: Immediate, subject to successful candidate’s notice period.
• Hours: 39 hours/week – 8am to 5pm, Monday to Thursday; 8am to 4pm Friday (1-hour unpaid lunch). Overtime paid at time and a half after 39 hours.
• Benefits include 32 days of annual leave (including bank holidays), Sick Pay, Pension, Employee Referral Bonus, Flu Vaccination, Tyre Discount, Store Discounts, and Life Insurance (2x salary).

Application Process

Please submit your application using the form below. Only applicants eligible to work in the UK will be considered.

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