Homes Safety Access Specialist

Abri Group; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Abri Group is looking for a Safer Homes Access Coordinator on a fixed-term basis for up to 18 months. The role focuses on ensuring access to customers' homes for essential safety checks and improvements. You will manage 'no access' cases, coordinating appointments and supporting legal processes.

Key skills include data handling and empathy when dealing with sensitive situations. This position emphasizes a customer-first approach, working collaboratively with various stakeholders.

Qualifications

• Experience in customer service or similar roles.
• Confidence with data and systems.
• Ability to navigate sensitive situations empathetically.

Responsibilities

• Manage 'no access' cases and coordinate appointments.
• Support legal processes where needed.
• Maintain accurate systems and records.

Job description

Abri Group is looking for a Safer Homes Access Coordinator on a fixed-term basis for up to 18 months. The role focuses on ensuring access to customers' homes for essential safety checks and improvements. You will manage 'no access' cases, coordinating appointments and supporting legal processes.

Key skills include data handling and empathy when dealing with sensitive situations. This position emphasizes a customer-first approach, working collaboratively with various stakeholders.