Homeowner Coordinator

Action Together; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension up to 6% double contribution

22–31 days annual leave depending on长度

Westfield Health Cash Plan

Life assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is recruiting a Customer Service - Homeowner Coordinator to support the Homeownership team with selling, remortgaging, subletting, lease extensions, staircasing, and related inquiries.

You will assist Officers and Management, progress cases, and maintain excellent customer communication in a fast-paced environment. The role requires strong admin skills and a proactive approach.

Qualifications

• Proven track record in an administrative environment.
• Strong customer service and communication skills.
• Experience in housing or property sales is a plus.
• Proficient in MS Office and business systems.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Deliver customer-first service to residents and third parties.
• Support case management with timely updates and progression.
• Handle enquiries via phone and email and keep records up to date.
• Assist with marketing by preparing copy and updating literature.
• Foster internal and external relationships to ensure timely service delivery.

Skills

Administrative skills

Customer service

MS Office

Communication skills

Multitasking

Education

Experience in housing or property sales (a plus)

Tools

Office applications

Job description

Salary:£31,955 perannum(London weighted salary) or £27,796 per annum (Regional salary), dependant on experience.

Grade:5

Reporting Office:London, Stratford or Manchester, Trafford

Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date:14 th September 2026

Interview Dates:23 rd September 2026 – In Person – Stratford Office.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Join our Customer Services - Homeownership Team at L&Q:

We’re looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services — from assisting homeowners with selling their homes, re-mortgaging, subletting to lease extensions, staircasing (purchasing further shares), home improvements, lease enquiries, completions & pre-sale enquiries.

In this fast-paced role,you’llassistOfficers and Management with varied tasks, ensuring smooth case progression and excellent customer communication.You’llneed strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is a plus.

Your impact in the role:

• Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues
• Support with case management by keeping customers and third parties up to date andassistingin progression of cases through fact-finding processes including sourcing and supplying information or document
• Manage incoming enquiries via phone and email, updating customer records accurately
• Support marketing efforts by preparing copy, collating imagery, and updating customer literature, websites, and property portals
• Build strong relationships internally and externally to ensuretimelydelivery of services.

Whatyou'llbring:

• Proventrack recordin an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting
• Excellent customer service skills and with a passion for providing exceptional customer service
• Strong organisational skills, with keen attention to detail and ability to meet deadlines
• Proficiencyin MS Office and ability to use business systems and office applications
• Excellent written and verbal communication skills
• Demonstrable collaboration and stakeholder management skills

If yourequireany reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’reone of the UK’s leading housing associations and developers. We were founded on a simple belief:high qualityhousing is vital for people’s health,happinessand security. Ourpurpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, andwe’reproud to serve diverse communities across London, theSouth EastandNorth Westof England.

People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q – clickhere to read more.

At L&Q, we know that diversity and inclusion make us stronger – andthey’reat the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential.We’reproud to be recognised for creating an inclusive workplace.We’rea Disability Confident Leader (Level 3) andwe’veintroducedour own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.It’sall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out morehere .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Clickhere to find out more about L&Q and why you should join us!

Key information

• Employer: L&Q
• Locations: Hybrid
• Role Type: Fixed term
• Working Hours: Full-Time
• Employee Benefits: Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
• Working Pattern Details: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
  9-5 Monday - Friday
• Would You Consider A Job Share For The Role?: Yes