Tenancy Progression Coordinator - 8128

London and Quadrant Housing Trust; Greater London; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Excellent pension plan

Annual leave 28–31 days

Health plan

Life assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

London and Quadrant Housing Trust is seeking a Tenancy Progression Coordinator to oversee progression of London Living Rent, Intermediate Market Rent and Rent to Buy schemes. You will manage customer data, qualify requirements and support lettings pathways for residents.

Reporting to the Tenancy Progression Manager, the role is primarily hybrid with office attendance in Stratford, London. Salary starts at £34,381 per annum, with a 35-hour week and a 6% pension contribution, plus generous annual

Qualifications

• Tenancy progression experience in public or private sector, with knowledge of London lettings market and legislation.
• Strong administration skills with attention to detail and ability to follow strict processes.
• Excellent customer service with sound judgement and problem solving.
• Effective communication and stakeholder relationship management.
• Excellent organisational skills with track record of meeting KPIs/targets.
• High numeracy and IT skills, including MS Office and database systems.

Responsibilities

• Manage customer databases and keep records up to date.
• Capture customers details and assess their requirements.
• Handle lettings enquiries via phone and email.
• Support customers through tenancy referencing.
• Ensure lettings compliance and regulatory requirements.

Skills

Tenancy progression experience

Administrative skills

Customer service

Communication skills

Organisational skills

IT literacy

Tools

Microsoft Office

Database systems

Job description

Title: Tenancy Progression Coordinator

Contract Type: Permanent, Full Time, 35 Hours

Salary: Starting £34,381 per annum (London Weighted Salary) depending on experience

Grade: 6

Reporting Office: Stratford, London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) During the training period you will be required to attend the office more frequently.

Working Pattern: Monday to Friday - 09:00 - 17:00 (NB. The successful candidate will occasionally be required to work an additional Saturday)

Closing Date: 9th September 2026 - 23:00

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Tenancy Progression Team at L&Q:

We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.

In this key role, w e are looking for someone customer focused, self-motivated with an interest in the London property market.

Reporting to the Tenancy Progression Manager, the successful candidate will be part of a great new team supporting the customer journey for our tenants.

Your impact in the role:

• Managing customer databases and ensuring they are kept up to date.
• Taking customers details and qualifying their requirements.
• Dealing with incoming lettings enquiries via phone and email.
• Supporting customer through the tenancy referencing process.
• Ensuring compliance and regulatory requirements related to lettings are adhered to.

What you'll bring:

• T enancy progression experience in a public or private sector organisation , with up-to-date knowledge of London Lettings market and legislation
• Strong administration skills with keen attention to detail and ability to work to strict processes
• Exceptional customer service skills , with the ability to respond to challenges with sound judgement and effective problem-solving
• Effective communication skills with ability to collaborate and manage stakeholder relationships
• Exceptional organisational skills with proven track record of meeting or exceeding KPIs / targets
• High level of numeracy and excellent IT ski lls, including proficiency in Microsoft Office and database systems

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

P eople are at the heart of our business and our success depends on emitting the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all levels , and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here .

S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.