Homeowner Care Coordinator & Resolution Specialist

Persimmon; Willenhall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life Cover

Contributory Pension

Health Care

Employee Benefits Platform

Discounts and Wellbeing

Job summary

Persimmon Homes in Warrington is seeking a Customer Care Coordinator to support homeowners and coordinate home-related maintenance. You will act as the primary contact, manage queries, and schedule works with contractors while maintaining high service standards.

The role emphasizes empathy, organisation, and communication, with opportunities to contribute to continuous improvement in a growing homebuilder environment.

Qualifications

• Strong written and verbal communication skills and the ability to build rapport.
• Ability to stay calm under pressure and manage priorities in a fast-paced environment.
• IT literate with Word, Excel and Outlook; comfortable learning new systems.

Responsibilities

• Act as the first point of contact for homeowners across phone, email and portals.
• Log all customer interactions accurately in COINS and maintain records.
• Coordinate maintenance works by scheduling operatives and subcontractors.
• Monitor progress to completion and keep customers updated.
• Conduct courtesy calls to monitor satisfaction and help meet SLAs.
• Liaise with contractors and internal teams; attend site visits when needed.
• Ensure compliance with quality standards and support continuous improvement.
• Provide general administrative support including documentation and office duties.

Skills

Communication

Empathy

Organisation

Problem solving

MS Office (Word, Excel, Outlook)

Tools

COINS

Job description

Persimmon Homes in Warrington is seeking a Customer Care Coordinator to support homeowners and coordinate home-related maintenance. You will act as the primary contact, manage queries, and schedule works with contractors while maintaining high service standards.

The role emphasizes empathy, organisation, and communication, with opportunities to contribute to continuous improvement in a growing homebuilder environment.