Homelessness Prevention Visiting Officer

CIH International Housing Group; Greater London; On-site; GBP 40,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Career average pension scheme

Flexible working practices

Cycle2Work

Salary Sacrifice Lease Car

Technology Scheme

GymFlex

Local and national discounts

Job summary

The London Borough of Bromley is seeking a Homelessness Prevention Visiting Officer to manage a caseload within our Triage & Prevention Services and to play a key role in shaping the Council's approach to homelessness.

You will report to the Team Manager and will undertake home visits to verify circumstances, provide tailored options to prevent homelessness, and support residents to secure stable accommodation.

Qualifications

• Extensive knowledge across housing services.
• Strong understanding of housing legislation, regulation and current national policy.
• Proven ability to operate in a political environment and provide clear advice to applicants.

Responsibilities

• Manage a complex caseload and carry out home visits to prevent homelessness.
• Verify households' circumstances and ensure occupancy of temporary accommodation.
• Provide confident, professional homelessness advice to applicants.
• Foster accountability, inclusivity and service excellence.
• Ensure customer service and performance-focused outcomes.

Skills

Extensive housing knowledge

Housing legislation understanding

Political environment advisory ability

Collaboration and partnerships

Job description

Homelessness Prevention Visiting Officer

Grade: BR10-13

Salary: £ 4 0,352 - £ 50,867

Contract: Permanent

Working hours: Full time

Location: Bromley Civic Centre

Direc torate: Housing Planning and Regeneration - Housing Services

The London Borough of Bromley is seeking a Homelessness Prevention Visiting Off icer to manage a caseload within our Triage & Prevention Services and to play a key role in shaping the Council's approach to homelessness.

Reporting to the Team Manager Triage & Prevention you will work as part of t he Triage & Prevention Service carry out home visits for those at risk of homelessness . You will ensure services are high-performing, financially sustainable and focused on delivering positive outcomes for Bromley residents.

Key responsibilities

To manage a complex and demanding caseload in a busy and front-line pressurised service routinely undertakes home visits for those at risk of homelessness to fully understand the situation and be able to provide innovative and tailored options to prevent homelessness through the provision of advice, advocacy, negotiation and mediation to avoid the need for temporary accommodation.

To undertake home visits to verify households' circumstances and establish occupancy and ensure that those who the council has secured temporary accommodation for are residing at the temporary accommodation as their main residence.

To always perform responsibilities with a customer service and performance management focus.

Provide confident, professional advice to applicants on homelessness related matters.

F oster a culture of accountability, inclusivity and service excellence.

About You

You will bring:

• Extensive knowledge and experience, across housing.
• A strong understanding of housing legislation, regulation and current national policy.
• Proven ability to operate in a political environment and provide clear advice to applicants .
• Strong collaborative , communication and partnership-working capabilities.

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities.As part of this commitment, we will consider reasonable adjustment to support disability employment.

Please note that we do not accept CV submissions from permanent recruitment agencies.

• competitive pay,
• career average pension scheme,
• flexible working practices and the Bromley employee benefits scheme;
• Cycle2Work,
• Salary Sacrifice Lease Car,
• Technology Scheme,
• GymFlex
• a wide range of local and national discounts.