Homelessness Prevention & Assessments Officer

CIH International Housing Group; Greater London; Hybrid; GBP 43,000 - 44,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly

Season ticket and bicycle loans

Staff discounts including gym

Supportive staff networks

Job summary

Lewisham Council is seeking a Homeless Prevention Officer to safeguard vulnerable households and deliver a high-quality housing options service. You will investigate homelessness applications and work within a hybrid office/home model in Laurence House, Catford.

The role offers strong training, generous benefits, and the chance to support diverse communities in a city with a forward-looking approach to homelessness reduction.

Qualifications

• Excellent working knowledge of homelessness and allocations.
• Experience delivering a high level of customer service.
• Ability to carry out full investigations into homelessness applications.

Responsibilities

• Carry out full investigations into homelessness applications under the Homeless Reduction Act.
• Provide housing options guidance and support to applicants.
• Deliver a high-quality customer service in a fast-paced environment.

Skills

Homelessness knowledge

Customer service

Communication skills

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

As a Homeless Prevention Officer, you will have an excellent working knowledge of homelessness and allocations. You will have experience of delivering a high level of customer service, providing assistance to those seeking re-housing, including those affected by homelessness

You will be a great communicator, who is performance driven, with a commitment to delivering a high-quality housing options service.

You will be required to carry out full investigations into a person's homelessness application, in accordance with the Homeless Reduction Act and be committed to safeguarding vulnerable households.

What's in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we're looking for

We are looking for a high performing individual who is committed to excellent standards of customer service in a fast paced environment

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• The job is subject to an enhanced DBS check

The recruitment process is anonymous and we don't accept CV's.

Salary

£42,912 - £44,235 per annum (SO2)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [e-mail] and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

Contact

For an informal discussion about this job, please contact Yemi Coker, Operations Manager [e-mail]