Homelessness Prevention & Resettlement Manager

NFP People; Southend-on-Sea; On-site; GBP 37,000 - 42,000; Full time

Job summary

NFP People in Southend-on-Sea is seeking an experienced Homelessness Prevention & Resettlement Manager to lead essential services, helping people secure and sustain safe homes. You will oversee rapid resettlement, reconnection and private rented sector pathways with a trauma-informed, person-centred approach.

Working with a dedicated team and partner organisations, you will monitor performance, support staff development and ensure high-quality service delivery while building strong relationships

Qualifications

• Experience in homelessness, housing, resettlement or tenancy sustainment services.
• Experience managing or supervising staff in housing or support services.
• Knowledge of housing legislation, welfare benefits, tenancy rights and private rented sector.
• Experience with case management, safeguarding and complex situations.
• Excellent communication and partnership-building skills.
• Organised, decisive, able to manage competing priorities.
• Person-centred, trauma-informed approach and inclusive practice.
• Level 3 qualification or above desirable.

Responsibilities

• Lead the team delivering homelessness prevention, resettlement and reconnection services.
• Oversee assessments, case management and support plans with trauma-informed approach.
• Develop relationships with landlords, authorities and partners to increase housing opportunities.
• Ensure safeguarding, risk management and crisis intervention.
• Oversee tenancy sustainment support to prevent repeat homelessness.
• Monitor performance, maintain records and identify improvements.
• Foster a positive, supportive working environment and staff development.

Skills

Leadership

Team motivation

Partnership development

Trauma-informed approach

Communication

Decision-making

Education

Level 3 qualification

Tools

Case management systems

Job description

Homelessness Prevention & Resettlement Manager

We are seeking an experienced and compassionate manager to lead homelessness prevention and resettlement services, helping people secure and sustain safe homes.

Location:
Southend-on-Sea

Salary:
Starting at £37,035, rising incrementally to £41,585

Hours:
37 hours per week

Contract:
Permanent

Closing Date:
Friday 13 November 2026 at 12 noon

About the role

Are you an experienced housing or homelessness professional ready to take the next step in your leadership career This is an opportunity to lead vital services supporting people experiencing homelessness or at risk of losing their homes. You will oversee rapid resettlement, reconnection and private rented sector pathways, ensuring individuals receive the practical, person-centred support they need to secure and maintain suitable accommodation. Working with a dedicated team, you will help improve housing outcomes, build strong partnerships and make a lasting difference to people's lives.

Key responsibilities include:

• Lead, motivate and support a team delivering homelessness prevention, resettlement and reconnection services.
• Oversee assessments, case management and individual support plans, ensuring a trauma-informed approach.
• Develop relationships with landlords, letting agents, local authorities and partner organisations to increase housing opportunities.
• Ensure effective safeguarding, risk management and crisis intervention.
• Oversee tenancy sustainment support, helping individuals maintain accommodation and prevent repeat homelessness.
• Monitor service performance, maintain accurate records and identify opportunities for improvement.
• Promote a positive, supportive working environment focused on staff development and high-quality service delivery.

About you

We are looking for a confident, approachable leader who understands the challenges faced by people experiencing homelessness and is passionate about delivering meaningful change.

You will bring:

• Experience working within homelessness, housing, resettlement or tenancy sustainment services.
• Previous experience managing or supervising staff within housing or support services.
• Strong knowledge of housing legislation, welfare benefits, tenancy rights and the private rented sector.
• Experience of case management, safeguarding and managing complex situations.
• Excellent communication skills and the ability to build effective partnerships.
• A practical, organised approach with the confidence to make decisions and manage competing priorities.
• A commitment to person-centred, trauma-informed support and inclusive working practices.

A relevant Level 3 qualification or above is desirable but not essential.

Some evening and weekend working may be required.

An Enhanced DBS check is required.

About the organisation

You will be joining a charity dedicated to tackling homelessness and helping people build safer, more stable futures. Working collaboratively with local authorities, housing providers and community partners, the organisation delivers practical support to people facing housing insecurity and multiple disadvantages.

Committed to equality, diversity and inclusion, the charity welcomes applications from all backgrounds, particularly those with lived experience of homelessness.

Other roles you may have experience of could include:

• Homelessness Service Manager
• Housing Services Manager
• Resettlement Manager
• Supported Housing Manager
• Housing Support Manager
• Tenancy Sustainment Manager
• Homelessness Prevention Manager
• Move On Manager
• Outreach Services Manager