Supported Housing Case Coordinator (Bristol Frameworks)

CIH International Housing Group; Bristol; On-site; GBP 26,000; Full time

Job summary

An established charity is seeking a Supported Housing Case Coordinator to make a real difference in the lives of vulnerable individuals. This role involves working closely with clients to maintain safe accommodation and support them in managing their personal finances. You'll be part of a dedicated team that provides high-quality, person-centered services, ensuring clients understand their rights and responsibilities. With great career prospects and a competitive benefits package, this position offers the chance to contribute to meaningful change while enjoying professional growth and support. Join a forward-thinking organization committed to inclusivity and employee well-being.

Benefits

Free monthly training sessions

Sliding salary scale

Up to 6 free counselling sessions

27 days annual leave

30% staff discount at charity shops

20% staff discount at bike workshops

Generous pension scheme

Instant access to healthcare professionals

Supportive culture with regular feedback

Reflective Practice sessions

Qualifications

• Experience working with vulnerable populations and understanding their needs.
• Ability to maintain accurate records and manage client interactions effectively.

Responsibilities

• Support clients in managing personal finances and housing needs.
• Conduct needs and risk assessments to create individualized support plans.

Skills

Empathy

Understanding of homelessness and social exclusion

Working with complex needs

Communication

Education

Valid UK driving license

Job description

JH Bristol is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

Job Role: Supported Housing Case Coordinator (Bristol Framework)

Salary: £25,235 per year

Hours: Full-time 37.5 hours per week

Contract type: Permanent

Location: Bristol

Additional information:

• On-call (1 in 4 weeks), £105/week when on-call

The Role:

As a Case Coordinator, you are required to work with the clients to maintain units of accommodation to a high standard of health and safety and work closely with them to establish effective management of personal finances for example, supporting the client to complete benefit claims and budgeting. The Case Coordinator is responsible for maintaining accurate and timely records of all client interactions and where necessary supporting the Service Manager and Regional manager in reporting to partners and funders.

Responsibilities include:

• Progress and track referrals made into the service and outcomes for service users moving on from service via our case management system and the Bristol HSR (housing support register)
• Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual client need
• Ensure all new clients moving into the service understand their rights and responsibilities and the conditions of their licence agreement and have a valid Housing Benefit claim in place.
• Ensure that all clients are provided with a high-quality person-centred service which takes a strength-based and trauma-informed approach.

Qualifications / Requirements:

• A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
• Understanding of the causes of offending, homelessness and social exclusion and approaches which seek to address these
• Empathy and understanding of the needs of JH Bristol Service Users.
• Working with people with complex needs and challenging behavior

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with George (Recruitment Specialist) on [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!