Homeless Support Worker

Two Saints; Southampton; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a rewarding role in supported accommodation services. This full-time position involves leading case management for clients at risk of homelessness, providing essential support and life skills training. You'll engage with various agencies to create opportunities for clients while maintaining a compassionate and professional approach. If you're passionate about making a difference and enjoy a dynamic work environment, this role offers the chance to contribute significantly to the lives of vulnerable individuals. Join a team committed to empowering clients towards independent living and breaking the cycle of homelessness.

Qualifications

• Strong communication skills required for effective client interaction.
• Ability to manage crises and respond calmly to challenging situations.

Responsibilities

• Lead case management and support clients in achieving their goals.
• Engage with local authorities and agencies to maximize client opportunities.

Skills

Communication Skills

Crisis Management

Self-Motivation

Teamwork

Interest in Homelessness Issues

Education

Full Driver's License

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST.

The Vacancy

FULL TIME - 37hrs

Rolling rota - mixture of early starts, mid starts and late starts. Hours will include some weekends and bank holidays, with a rest day in the week to compensate working a weekend.

Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients.

Although this can be a challenging role, it’s also very rewarding. This is an exciting role, where no two days will be the same. You will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply!

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
• To produce and regularly review comprehensive client-based risk assessments.
• To manage a caseload of clients on a one-to-one basis.
• To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification.
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients.
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service.
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits.
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
• To support clients in trauma informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
• To maintain confidentiality.
• To represent the organisation in a professional manner.
• To carry out any other reasonable duties required in the interest of the organisation.

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle.
• This role will require you to work flexibly across several sites.
• This role will require you to work with clients on a one-to-one basis.
• This role will require you to work nights and/or weekends.
• This role will require you to lone work.

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good working knowledge of Microsoft Outlook, Excel and Word.
• Confident and assertive manner.
• Ability to self-motivate as you will work on your own.
• Effective team working.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

DESIRABLE CRITERIA

• Experience of managing a caseload of clients.
• Understanding of risk assessment and person-centred, outcomes-based delivery.
• Understanding of the support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.