Homeless Support Worker

CIH International Housing Group; Southampton; On-site; GBP 15,000 - 25,000; Part time

Job summary

A leading organization in Southampton is seeking a part-time case manager to support individuals experiencing homelessness. The role involves assessing client needs, developing support plans, and engaging with various agencies to ensure clients receive the help they need. Ideal candidates will possess strong communication skills and a genuine concern for homelessness issues, making a significant impact in the community.

Benefits

Extra mile awards

Pension with life cover

Employee assistance programme

Staff discounts via Wider Wallet

Generous and flexible holiday

Qualifications

• Strong communication skills, both verbal and written.
• Ability to self-motivate as you will work on your own.
• Interest and genuine concern for homelessness and related issues.

Responsibilities

• Assess the needs of each client and develop individual support plans.
• Manage a caseload of clients on a one-to-one basis.
• Engage with local authorities and health providers to support clients.

Skills

Communication skills

Team working

Crisis management

Self-motivation

Interest in homelessness issues

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The Vacancy

PART TIME - 21hrs

Tuesday, Wednesday and Thursday

12.30pm to 8pm (start time flexible)

No weekends or bank holidays

The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients.

Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation.

We have a close-knit, collaborative team that supports each other and our clients. If you're looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
• This role may require you to work with clients on a one-to-one basis
• This role may require you to lone work

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good keyboard skills for data inputting
• Good working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of managing a caseload of clients
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Understanding of the support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our vision
To be a safety net for people in tough times and the springboard to a brighter future.

Our mission
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Our values
Everyone matters
We know we're stronger together
We do the right things, for the right reasons
We never give up

Our Gallery

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Our Benefits

Extra mile awards

Pension with life cover

Blue Light Card

Champions of equality

Employee assistance programme

Staff discounts via Wider Wallet

Dedication to wellbeing

GP helpline

Length of service awards

Generous and flexible holiday

Refer a friend scheme