Customer Advisor (Housing Options and Wellbeing)

Eastbourne Borough Council; Eastbourne; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

LGPS pension 15%

Transport discounts

Annual leave 26-30 days

Flexible remote working

Gym discounts

Cycle lease

Descrizione del lavoro

Eastbourne Homes Limited is seeking a Customer Advisor to join the Housing Options & Wellbeing team. You will be the first point of contact, assessing housing needs and offering initial advice to help prevent homelessness.

The role offers 37 hours per week with a flexible/remote-friendly working pattern in Eastbourne Borough and Lewes District, and a supportive training plan to develop your skills and career within the council housing services.

Competenze

• Dynamic self-starters who thrive in a fast-paced environment.
• Strong time-management and communication skills are essential.
• Experience in housing options or homelessness prevention is beneficial but not required.

Mansioni

• Be the first point of contact to complete triage assessments and identify housing needs.
• Provide initial advice and assistance to prevent homelessness where possible.
• Deliver high standards of customer service within a two-council area.
• Work across Housing Options & Wellbeing team to support housing advice and options services.

Conoscenze

Customer service

Time management

Communication

Adaptability

Formazione

Experience in housing/public sector desirable

Descrizione del lavoro

Customer Advisor (Housing Options and Wellbeing)

Hours:37 hours per week

Location: Eastbourne Borough and Lewes District Councils

Contract:Permanent

Closing Date:16/11/2026 at 12:00

We have an exciting opportunity to join our Housing Options & Wellbeing team as a Customer Advisor. You will be part of a team that delivers an effective housing needs service with strong partnerships which effectively foster a range of options and sustainable long-term solutions for individual's housing and wellbeing needs, and to prevent homelessness where possible.

We are looking for dynamic self-starters to join our Triage team who share our values of achieving excellent customer service.You will need to thrive in a fast-paced environment, be organised, adaptable and able to prioritise competing demands. Every day is different, and you will make a difference to people who are in crisis points in their life by ensuring high standards of customer service.

The Housing Options and Wellbeing Team provides a range of housing services, including housing advice and options. The team are responsible for preventing homelessness and deliver this alongside key partner services.

You will be the first point of contact to complete triage assessments, identify housing needs and provide initial advice and assistance, with a focus on preventing homelessness.

As well as possessing excellent time management and communication skills, you must have the skills to deliver excellent customer service.Whilst an understanding of the range of support needs of homeless clients is beneficial, you do not need the knowledge of the homelessness legislation or landlord and tenant law. We will provide a robust training plan for you and can offer plenty of opportunities for further training and personal development.

Because we work across two councils our area is unique in its mix of environments, including the larger urban area of Eastbourne, the historic county town of Lewes, small towns and villages in and around the National Park and a large area of coastal strip. The work is varied and challenging.

As an employee of Lewes District and Eastbourne Borough councils, you will have access to a number of benefits. This includes:

• Contribution of 15% towards the LGPS pension scheme.
• Transport discounts, including a 15% discount on some Southern Rail Journeys and a 10% discount at Halfords on bikes, cycling accessories, servicing and parts
• Competitive annual leave entitlement of 26 days increasing to 30 days after completing five years' service
• A flexible working environment, allowing you to work remotely and flexibly - helping you achieve a better work/life balance
• Discounted use of gyms and sports centres
• Salary sacrifice schemes including a cycle lease scheme

The hours are 8.30am - 5pm Monday - Friday, based in our Prevention HUB in Eastbourne. There is the opportunity to work from home one day per week.