Home Team Assistant

Oliver; Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Full training provided

Office coffee & snacks

Job summary

OLIVER in London requires a proactive Home Team Assistant to keep front-of-house running smoothly and support a broad range of facilities tasks. You will handle welcoming visitors, access control, meeting room coordination, and event logistics while maintaining records and assisting day-to-day admin work.

You’ll receive full training across all systems, with opportunities to coordinate catering, diary management, and office health and safety processes as part of a collaborative team within The

Qualifications

• Front-of-house, reception or customer-facing experience (retail, hospitality, events, or office)
• Strong organizational skills with multitasking
• Clear, confident written and verbal communication
• Proactive, takes initiative without asking
• Attention to detail in records and trackers
• Calm and solution-oriented in busy periods

Responsibilities

• Welcome clients, visitors, and employees in a warm, professional manner
• Manage office access across locations and issue/remove passes
• Coordinate meeting room bookings and visitor arrangements
• Set up and reset meeting rooms for client meetings and internal sessions
• Coordinate catering orders and provide hospitality support for events
• Support planning and logistics of office events, pitches, and socials
• Answer and direct calls and respond to emails promptly
• Provide diary management and scheduling support as needed
• Maintain accurate records and documentation
• Raise purchase orders and support day-to-day financial administration
• Process deliveries, mail, and courier services
• Keep multiple offices stocked with groceries, stationery, and supplies
• Coordinate maintenance callouts with facilities providers
• Support health and safety procedures and workplace compliance
• Assist Office Services Manager with tasks and projects

Skills

Front of house

Reception

Customer-facing

Organisation

Communication

Diary management

Tools

Office suite

Facilities software

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Home Team Assistant

Location: London, United Kingdom

About the role:

Reporting to the Office Services Manager, you'll keep front-of-house running smoothly while supporting a broad range of operational and facilities functions. At this level, the focus is on reliable delivery, clear communication, and a proactive attitude — noticing what needs doing and acting on it. You'll develop hands-on experience across workplace operations, supplier coordination, and office administration, with full training provided across all systems and tools.

What you will be doing:

• Welcome clients, visitors, and employees, ensuring every interaction is warm, professional, and efficient
• Manage office access across multiple locations — including issuing and removing access passes
• Coordinate meeting room bookings and visitor arrangements
• Set up and reset meeting rooms for client meetings, workshops, and internal sessions
• Coordinate catering orders and provide hospitality support for client and team events
• Support the planning and logistics of office events, pitches, and socials
• Answer and direct incoming calls and respond to email requests in a timely manner
• Provide diary management and scheduling support as needed
• Maintain accurate records and documentation
• Raise purchase orders and support day-to-day financial administration
• Process deliveries, mail, and courier services
• Keep multiple offices stocked with groceries, stationery, and supplies
• Coordinate maintenance callouts and liaise with facilities providers as required
• Support health and safety procedures and workplace compliance requirements
• Support the Office Services Manager with operational tasks, projects, and administrative activities

What you need to be great in this role:

• Experience in a front-of-house, reception, or customer-facing role — this can include retail, hospitality, events, or office environments
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
• Clear, confident communication — written and verbal
• A proactive approach: you notice what needs doing and act without being asked
• Attention to detail, particularly when maintaining records and trackers
• You stay focused and solutions-oriented when things get busy