Home Ownership Coordinator

JAM Recruitment Ltd; Manchester; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

32 days annual leave + bank holidays

Pension scheme with matched 10%

Healthcare cash plan

Flexible working policies

Job summary

Onward Homes in Manchester is seeking a Home Ownership Coordinator on a permanent basis. You will manage leasehold and shared ownership matters, handling sales queries and ensuring regulatory compliance.

The role requires strong admin skills and clear communication with stakeholders, offering a structured, stable environment within a supportive organisation.

Qualifications

• Experience of communicating to a diverse customer base verbally and in writing.
• Knowledge of leasehold tenure or similar property tenure types.
• Experience of processing Right to Buy/Acquire applications.
• Excellent communication, organisation, prioritisation and numerical skills.
• Computer literate with ability to use Microsoft packages.
• Innovative approach to problem solving creating long term solutions.
• Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals.

Responsibilities

• Co-ordinate customer enquiries, maintain records and ensure service is delivered to a high standard.
• Handle re-sales, staircasing and lease extensions, liaise with solicitors and estate agents, provide welcome packs.
• Support budgets and accounts processes as needed.
• Assist with s20 consultation processes as required.
• Process completions and maintain CORE logs.
• Manage Right to Buy/Acquire applications to relevant stages within deadlines.
• Collaborate with colleagues to provide a joined-up service and develop policies and procedures.

Skills

Customer service

Communication

Numerical skills

Microsoft Office

Education

GCSE Maths & English

Property Institute Level 2 (Desirable)

Tools

Microsoft Office

Job description

The Home Ownership Coordinator position in Manchester offers a full-time, permanent contract with a salary of £31,350 per annum. You will manage a caseload of leasehold and shared ownership properties, handling queries from residents, processing sales, and ensuring compliance with relevant regulations. The role requires strong administrative skills, attention to detail, and the ability to communicate effectively with various stakeholders. In return, you will receive 32 days of annual leave plus bank holidays, a generous pension scheme with matched contributions, access to a healthcare cash plan, and flexible working policies. This position suits someone with prior housing experience seeking a stable, structured role within a supportive organisation.

About The Role

What you can expect from us

• We offer a competitive salary of £31,350 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family.
• Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Home Ownership Coordinator to join our Home Ownership team on a permanent basis . The purpose of the role is to provide a professional, efficient, and high-quality service to leaseholders and third parties in relation to re-sales, staircasing and lease extensions, working across the wider Home Ownership team in providing a home ownership service which delights our customers.

Key responsibilities

• Customer Service Co-ordinate enquiries coming into the team, ensuring they are appropriately recorded and assigned. Maintain accurate records. Strive to provide a service that delights our customers. Support the distribution of customer comms and undertake customer surveys to gather feedback on the customer experience as needed.
• Re-sales, Staircasing & Lease Extensions Respond to enquiries from existing and potential customers in relation to the re-sale of leasehold properties, purchasing further equity in shared ownership properties and lease extensions. Liaise with solicitors, customers and estate agents and ensure accurate information is provided. Produce welcome packs and keep customer data up to date following notification of completions.
• Budgets & Accounts To support the budgets and accounts setting process as needed.
• Major Works and Section 20 Support the s20 consultation process as required.
• Completions Process completions in line with procedure and complete CORE logs.
• Right to Buy/Right to Acquire Process applications through to relevant stage within specified deadlines in line with legislation. Respond to enquiries from customers and colleagues, maintain accurate records and work collaboratively with colleagues from across the group.
• Collaboration Work in partnership with colleagues across the business to provide a joined-up service that drives positive customer satisfaction. Contribute to the on-going development of the service incl. policies and procedures.

Essential Experience and Knowledge

• Experience of communicating to a diverse customer base verbally and in writing.
• Knowledge of leasehold tenure or similar property tenure types.
• Experience of processing Right to Buy/Acquire applications.
• Excellent communication, organisation, prioritisation and numerical skills.
• Computer literate with ability to use Microsoft packages.
• Have an innovative approach to problem solving creating long term solutions.
• Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals.

Desirable Knowledge of relevant leasehold legislation

• Qualifications: Essential Educated to GCSE standard inc Maths and English. or equivalent qualification / experience
• Desirable Qualified to Property Institute level 2 or above.

About The Organisation

Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.