Home Host - Working From (Fixed Term Contract)

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Home Host to join their vibrant team in London. This role involves creating memorable experiences for members and guests, ensuring their needs are met with efficiency and warmth. You will be at the forefront of member interactions, managing the front desk and supporting a dynamic coworking environment. With a focus on hospitality excellence, you will contribute to a culture that values individuality and teamwork. Join this innovative firm and be part of a community that prioritizes both professional growth and personal well-being.

Benefits

28 days holiday

Pension plan

Life insurance

Health cash plan

Gym discounts

Free meals during shifts

Discounts across the Ennismore family

Training and development programs

Extra time off for volunteering

Team events and parties

Qualifications

• Strong interpersonal skills and a passion for hospitality.
• Ability to anticipate and meet members' needs effectively.

Responsibilities

• Greet members and guests, ensuring a welcoming environment.
• Manage meeting room setups and assist with member requests.
• Handle stock management and maintain cleanliness throughout the space.

Skills

Customer Service

Hospitality Management

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Degree

Job description

Company Description

Working From is looking for a Home Host to join the team!

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where the famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s licensed bookie!

Working From: A desk with a view. Located in The Hoxton, Southwark, right by Blackfriars Bridge, a short stroll from Waterloo and London Bridge stations, and in easy distance of Borough Market for your lunch break. It’s a place to come and get stuff done, with all the comforts of home but none of the distractions.

As a Home Host, you’ll be the go-to for our members, helping them with their needs, making them welcome and at ease. You will also ensure our space is set to impress from first light to close of play, including managing our membership profile systems, meeting rooms, and meeting room calendar.

You will work closely with the coworking team to provide a great experience for members, from first contact to becoming part of our family and beyond.

Job Description

What you’ll do…

1. Work shifts across 7 days a week with start times of 7am and finish times as late as 10pm.
2. Greet all members and guests, ensuring they have what they need efficiently. Maintain a “heads up” approach when covering the front desk.
3. Set up day passes on arrival and induct members into the space so they need for nothing.
4. Deal confidently with incoming sales calls, inquiries, and tours when the membership sales team isn’t available.
5. Restock pantries, stationary cupboards, and keep every floor tidy throughout your shift.
6. Manage stock, including monthly stock takes.
7. Create weekly, daily, and monthly reports for management when required.
8. Take ownership of the front desk and all within for a smooth experience for members.
9. Manage meeting room setup before and after meetings. Book and manage meeting room calendars for members.
10. Gain knowledge of our property management systems after training.
11. Receive and process all members’ mail and deliveries, ensuring safe delivery to the correct member.
12. Be the ‘go to’ team member for members, responding immediately to their requests and resolving issues.
13. Maintain cleanliness of the lobby area.
14. Assist housekeeping and café team during busy times, including covering breaks and shifts for the barista on the 12th floor.
15. Support the engagement team with managing members’ daily requests.
16. Assist management with engaging members and developing plans to meet their needs.
17. Attend all required training and support space setup.
18. Adhere to all company standards and SOPs.
19. Write handovers and send them to management.
20. Report and ensure maintenance and building issues, such as IT problems, are dealt with.
21. Perform building walk-arounds and complete “Opening” and “Closing” checklists.
22. Ensure deliveries are stocked promptly in storage cupboards.
23. Deliver order services to members at their desks.

Qualifications

What we’re looking for…

• You know everyone and they all know you.
• No issue is too big for you—you anticipate members’ needs.
• You excel at building and nurturing long-lasting relationships.
• You understand hospitality deeply.
• You pay attention to details and care about quality work.
• You want a place where you can be yourself; no clones in suits here.
• You’re passionate about creating memorable experiences for guests and colleagues.
• You’re humble and ready to help get things done.
• You’re open to trying new approaches and doing things differently.
• You thrive in a team that works hard, supports each other, and has fun.

Additional Information

What’s in it for you…

• 28 days holiday (including bank holidays), pension, and life insurance.
• A health cash plan for dental, physiotherapy, contact lenses, and more.
• Support for physical and mental wellbeing, including helpline, gym discounts, and virtual GP surgeries.
• Retail and hospitality perks through our partners.
• Free meals during shifts.
• Discounts across the Ennismore family for you and your loved ones.
• Opportunities to progress and switch roles within a global brand.
• Training, learning academies, and development programs.
• Extra time off for volunteering.
• Team events, drinks, and bi-annual parties for a great team culture.