Home-Based Mortgage Quality & Compliance Specialist

Just Mortgages; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Basic salary £26,000 per year

Discretionary 10% bonus

Career progression opportunities

Home based role

Job summary

Spicerhaart invites applications for a Sales Quality Support role within Just Mortgages. The role focuses on mortgage and protection case checking, ensuring compliance standards are met, and providing sales quality support to the management team.

Ideal candidates hold Full CeMap, strong communication and organisational skills, and experience in fraud investigation or complaints are desirable. This is a home-based UK role with career progression opportunities.

Qualifications

• CeMap qualification and/or equivalent required.
• Experience in file checking and compliance is desirable.
• Strong communication and organisational skills essential.

Responsibilities

• Carry out sales quality checks on mortgage and protection cases.
• Ensure cases meet internal advice standards and record-keeping.
• Verify submissions align with Network compliance criteria.
• Provide training and coaching to promote continuous improvement.
• Investigate advisers with quality issues and provide tailored support.
• Assist advisers on complex/high‑risk cases for best client outcomes.
• Collaborate with fraud team on cases with potential fraud indicators.
• Attend team meetings and deliver training on sales quality.
• Support Learning & Development with induction training.

Skills

CeMap qualification

Excellent communication

Excellent organisation

Fraud investigation & complaints (des)

Supervisory / management (des)

Sales experience (des)

IT literate: Excel and Word

Education

Full CeMap qualification or equivalent

Tools

Excel

Word

Bespoke FS systems

Job description

Spicerhaart invites applications for a Sales Quality Support role within Just Mortgages. The role focuses on mortgage and protection case checking, ensuring compliance standards are met, and providing sales quality support to the management team.

Ideal candidates hold Full CeMap, strong communication and organisational skills, and experience in fraud investigation or complaints are desirable. This is a home-based UK role with career progression opportunities.