Sales Quality Support

Just Mortgages; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Basic salary £26,000 per year

Discretionary 10% bonus

Career progression opportunities

Home based role

Job summary

Spicerhaart invites applications for a Sales Quality Support role within Just Mortgages. The role focuses on mortgage and protection case checking, ensuring compliance standards are met, and providing sales quality support to the management team.

Ideal candidates hold Full CeMap, strong communication and organisational skills, and experience in fraud investigation or complaints are desirable. This is a home-based UK role with career progression opportunities.

Qualifications

• CeMap qualification and/or equivalent required.
• Experience in file checking and compliance is desirable.
• Strong communication and organisational skills essential.

Responsibilities

• Carry out sales quality checks on mortgage and protection cases.
• Ensure cases meet internal advice standards and record-keeping.
• Verify submissions align with Network compliance criteria.
• Provide training and coaching to promote continuous improvement.
• Investigate advisers with quality issues and provide tailored support.
• Assist advisers on complex/high‑risk cases for best client outcomes.
• Collaborate with fraud team on cases with potential fraud indicators.
• Attend team meetings and deliver training on sales quality.
• Support Learning & Development with induction training.

Skills

CeMap qualification

Excellent communication

Excellent organisation

Fraud investigation & complaints (des)

Supervisory / management (des)

Sales experience (des)

IT literate: Excel and Word

Education

Full CeMap qualification or equivalent

Tools

Excel

Word

Bespoke FS systems

Job description

Join the U.K’s largest independent property services group as a Sales Quality Support, where no two days are the same!

Benefits of being the Sales Quality Support

• Basic Salary of £26,000 per year
• Discretionary 10% bonus
• Career progression opportunities
• Home based role (working in a face-to-face setting as and when required)

Spicerhaart beliefs

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we have provided to our internal and external customers.

What is the purpose of the role?

The job holder is responsible for providing efficient, comprehensive compliance support to various regions within Just Mortgages, with the emphasis on mortgage and protection case checking and providing sales quality support to our management team.

The role provides support for the business through delivery of key compliance activities to mitigate risks to our business, ensure excellent customer outcomes and meet our regulatory and Network requirements.

The main responsibilities of the Sales Quality Support

• Support supervisors and advisers by carrying out sales quality checks on mortgage and protection cases submitted by new advisers.
• Ensure all cases meet internal advice standards and record-keeping requirements.
• Verify that submissions are suitable and align with the compliance criteria set by our Network.
• Provide support, training and coaching to promote continuous improvement and uphold quality assurance standards.
• Investigate and provide tailored support to advisers who are struggling with sales quality
• Assist advisers with complex and high risk cases to ensure the best client outcomes
• Collaborate with the fraud team to review cases with potential fraud indicators, ensuring appropriate checks are carried out and any concerns are reported in line with internal procedures and regulatory requirements
• Regular attendance at team meetings to provide updates and training on sales quality
• Support the Learning and Development team by delivering induction training, helping to reinforce best practices and drive continuous improvement across the adviser network

Essential skills and competencies of the Sales Quality Support

• Full CeMap qualification or equivalent
• Previous file checking experience desirable
• Excellent communication skills
• Excellent organisational skills and attention to detail
• Previous experience of fraud investigation and complaints desirable
• Previous supervisory / management experience desirable
• Previous sales experience desirable
• IT literate – Excel, Word and bespoke FS systems

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We will need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need

• Proof of Address
• National Insurance

Equal Opportunities:

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what is more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

Privacy Policy:

We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/