Hollister - Store Manager

Highcross Shopping Centre; Leicester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Indefinite Contracts

Paid Volunteer Day per Year

Merchandise Discount

Private Medical Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

Pension Plan with Company Match

Training and Development

Opportunities for Career Advancement

Global Team

Job summary

Abercrombie & Fitch Co. in Leicester seeks a Store Manager to lead a busy store, focusing on staffing, training, and developing a high-performing team. You will drive sales, maintain brand presentation, and ensure exceptional customer service across operations.

The role requires 2+ years of management experience, strong leadership and communication skills, and fluency in English, with a focus on delivering an outstanding customer experience in a fast-paced retail setting.

Qualifications

• 2+ years of store management experience or supervisory role in a customer-facing environment
• Proven ability to drive business results in a fast-paced retail setting
• Excellent communication, leadership, and interpersonal skills
• Strong ability to build relationships and collaborate effectively
• Proven results in assessing and developing talent
• Strong critical thinking and problem-solving skills
• High attention to detail, thoroughness and accuracy while multi-tasking
• Self-motivated with ability to take initiative
• Maintain a strong customer focus and knowledge of current fashion trends
• Fluency in English

Responsibilities

• Oversee all salesfloor and stockroom operations, ensuring excellent customer service and seamless operations
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales
• Ensure all visual displays adhere to Brand and Corporate direction
• Recruit, hire, train management and non-management associates
• Conduct staffing and scheduling operations and payroll management
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations
• Analyze reporting to inform decision making
• Protect store assets, oversee store maintenance
• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Represent the Brand and Exemplify Company Culture and Values

Skills

Store management

Leadership

Communication

Interpersonal skills

Talent development

Critical thinking

Problem solving

Attention to detail

Self-motivation

Customer focus

Fashion knowledge

English fluency

Job description

The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development for management. They are accountable for all store operations, including hours management, Asset Protection, salesfloor and stockroom organization. They uphold company standards and policies, with a focus on store experience by ensuring a high level of customer engagement and adhering to brand presentation standards.

What You’ll Do

Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.

Coach staff to demonstrate product knowledge and brand awareness, to drive sales.

Ensure all visual displays adhere to Brand and Corporate direction.

Recruit, hire, train management and non-management associates.

Conduct staffing and scheduling operations and payroll management.

Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.

Analyze reporting to inform decision making.

Protect store assets, oversee store maintenance.

Perform Opening and Closing Routines.

Operate Register/Point of Sale systems.

Represent the Brand and Exemplify Company Culture and Values.

What It Takes

2+ years of store management experience, or relevant supervisory experience in a customer facing role

Proven ability to drive business results in a fast-paced retail environment

Excellent communication, leadership and interpersonal skills

Strong ability to build relationships and collaborate effectively

Proven results in assessing and developing talent

Strong critical thinking & problem-solving skills

High attention to detail, thoroughness and accuracy while multi-tasking

Self-motivated with ability to take initiative

Maintain a strong customer focus & knowledge of current fashion trends.

Fluency in English

What You’ll Get

Benefits

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Incentive Bonus Program
• Paid Time Off
• Indefinite Contracts
• Paid Volunteer Day per Year, allowing you to give back to your community
• Merchandise Discount
• Private Medical Insurance Available
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Pension Plan with Company Match
• Training and Development
• Opportunities for Career Advancement, we believe in promoting from within
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.