Hollister - Assistant Manager

Highcross Leicester; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Paid volunteer day per year

Private medical insurance

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Leicester to blend strategy, operations, and people leadership. You will drive sales through analysis, training, and exemplary customer service while upholding our brand values in a fast-paced store environment.

The role emphasizes staff development, visual merchandising, and omni-channel order fulfillment to ensure a seamless customer experience and store performance.

Qualifications

• Bachelor's Degree OR one year of supervisory experience in a customer-facing role.
• Fluency in English.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise sales floor and stockroom, ensuring excellent customer service and seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer service

Team leadership

Communication

Sales focus

Education

Bachelor's degree or 1 year supervisory experience

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managersare responsible fordriving sales results by analyzing the business and providing best-in-class customer service. Theyare responsible foroverseeing daily store operationsincluding opening and closing routinesand driving efficiency in all store processes. Assistant managersleveragetheir creativeexpertisethroughfloorsetupdates, stylingrecommendationsand product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With apromotefrom within philosophy, our Assistant managers will build upon their initial foundation andhave the opportunity togrow into the future leaders of our store's organization.

What You'll Do

Perform Opening and Closing Routines.

Supervise sales floor & stockroom, ensuring excellent customer service & seamless operations.

Conduct staffing and scheduling operations and payroll management.

Train and develop the non-management staff.

Demonstrate product knowledge and brand awareness, while driving sales.

Build and maintain visual displays.

Analyze reporting to inform decision making.

Protect store assets & perform inventory control.

Operate Register/Point of Sale systems.

Fulfill OMNI Channel Orders.

Represent the Brand and Exemplify Company Culture and Values.

What It Takes

Bachelor's Degree OR one year of supervisory experience in a customer-facing role

Fluency in English

Maintain a strong customer focus.

Knowledge of current fashion trends.

Drive to achieve resultsand exhibit a strong work ethic

Possess strong communication and interpersonal skills.

Team building and ability to coach others.

Take initiative and demonstrate confidence.

Balance multiple tasks while being detail-oriented.

Engage in applied learning and proactive thinking.

Ability to show up in a fast-paced and challenging environment

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Quarterly Incentive Bonus Program

Paid Time Off

Indefinite Contracts

Paid Volunteer Day per Year, allowing you to give back to your community

Private Medical Insurance Available

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

Pension Plan with Company Match

Training and Development

Opportunities for Career Advancement, we believe in promoting from within

A Global Team of People Who'll Celebrate you for Being YOU

*pending completion of 90 day probationary period

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.