Holiday Cottage Cleaner

National Trust; Exeter; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Holidays Operation Assistant to clean and prepare our Killerton Estate holiday cottages near Exeter. You will ensure the property is pristine, welcoming and well-presented for guests, with shifts of around five hours once a week, on various days Monday to Saturday.

You will receive PPE, a flexible schedule, and full training. The role focuses on great guest service, independence, organisation, and a willingness to learn new skills; the team supports high standards

Qualifications

• Customer-focused service on a busy holiday lets environment.
• Able to work independently and as part of a small team.
• Demonstrates organisation and adaptability to changeovers.

Responsibilities

• Ensure cottages are thoroughly cleaned and welcoming for guests.
• Identify and report repairs or maintenance needs.
• Replace or arrange replacement of damaged items from store supplies.
• Follow safety procedures and wear provided PPE.

Skills

Great service

Team player

Well-organised

Willing to learn

Job description

Summary

We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages within the Killerton Estate, just outside of Exeter. Internally, you will be known as a 'Holidays Operation Assistant'.

Salary: £12.75 per hour

Contract Duration: Permanent

Working Hours: You'll work 5 hours per week (one shift), working independently. Shifts can take place on any day Monday to Saturday, with typical hours of 10:00am/10:30am to 3:00pm (guests depart at 10:00am and arrive from 4:00pm). Changeovers can take place on any day of the week, including Bank Holidays where required. Weekly rotas will be provided in advance by email.

Provisional Interview Date: Friday 16th October at Killerton

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust.

What You'll Be Doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well‑presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet


• a team player, but also happy to work on your own initiative


• well-organised and adaptable


• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme (for roles that meet the salary criteria)


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

National Trust place

Killerton - RO, Killerton, Exeter, EX5 3LE

Documents

Holidays Operation Assistant - A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 04 October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.